IBM 2193 How and when do I contact the IBM PC HelpCenter?, What help can I get by telephone?

How and when do I contact the IBM PC HelpCenter?

What help can I get by telephone?

Sometimes you may have a problem that you just can't solve and we understand that it can be frustrating. This document contains several problem-solving options you can use. See the “Quick problem solving chart” on page 10-6 for troubleshooting information before you call the IBM PC HelpCenter. If you have completed the problem-solving steps in the "Troubleshooting" chapter and you still need help, you may need to call the IBM PC HelpCenter.

System experts are available to help answer your questions. Depending upon the type of problem, there may be charges for some calls and not for others. This section contains information about which calls you will be charged for and which calls you will not. You will be required to register your computer to receive telephone support.

Note:

Make sure you write down your date of purchase and keep your receipt in a safe place. You may be required to present your proof of purchase to receive service under your hardware product warranty.

30-day "Up and Running" support

If you have questions about setting up your system, we're here to help. Within the first 30 days that you have your computer, you can call us at no additional charge to ask questions about:

•setting up your system and attaching a monitor and printer

•starting the preinstalled operating system

•starting the preinstalled and bundled software programs

Long distance charges might apply. We will calculate the 30 days from the date of purchase.

HelpWare support and services 2-5