IBM 6345 How and when do I purchase additional support?, Purchasing additional HelpWare services

How and when do I purchase additional support?

Purchasing additional HelpWare services

During and after the warranty period for your computer, you can purchase additional HelpWare services. Our Enhanced PC Support service includes assistance with the following items:

•assistance with installing, configuring, and using selected applications

•using the operating system

•setting up and using multimedia drivers

You can purchase support in the following ways

Note:

All of the following support options are available in all countries unless otherwise noted. In most countries, all available options are payable by credit card only. In Australia, all options are payable by credit card, cheque, or money order.

900 number

In the United States and Canada, to receive immediate support from an IBM PC HelpCenter technical support representative you can call the 900 number. Your local telephone company will bill you by the minute for each call. Persons under age 18 must have permission of a parent or legal guardian prior to placing the call.

United	For installing and configuring in-	Monday - Friday	$2.99	(US currency) per
States	warranty IBM products: 1-900-	9am to 9pm	minute beginning after the
	555-HELP(4357)	Eastern Time	first minute
	For using application software	Monday - Friday	$2.99	(US currency) per
	and for out-of-warranty IBM	9am to 9pm	minute beginning after the
	products: 1-900-555-	Eastern Time	first minute
	CLUB(2582)
Canada	1-900-565-9988	24 hours a day	$3.50	(Canadian currency)
			per minute

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