IBM 2193, 6345, 2194 manual Solving software problems, Software problems

Solving software problems

Table 2: Software problems

If the problem is:	Here's what to do:
Clock loses time	The most common cause for the clock losing time is related
	to application programs, not a hardware failure. If you
	experience this problem, do the following:
	1.	From the Windows desktop, click on the IBM Update
		Connector icon to obtain the latest software updates
		for your computer.
	2.	If you have the Norton AntiVirus program installed,
		click on the LiveUpdate icon to obtain the latest
		version of the Norton AntiVirus program.
	3.	For assistance with updating application programs that
		were not included with your personal computer,
		contact the software manufacturer.
Computer doesn’t go into	1. Make sure you don't touch the mouse or keyboard, and
standby or automatically		don't start a program that involves using the hard disk,
power off when the set		such as File Manager or a Windows 98 screen saver.
time has elapsed.		These activities make the timer start over.
	2.	If the computer does not automatically turn off, make
		sure the Power Management mode is enabled, then
		check the set time parameter. For instructions on using
		Setup, see “Entering Setup” on page 6-4.
	3.	Allow a few minutes more than the specified time.
		Windows 98 periodically accesses the hard disk for
		memory swapping and this activity resets the Standby
		timer. Windows 98 might access the hard disk for a
		short time after you last touched your computer.
	4.	Close any open communications programs. Programs
		which are running may not allow the system to enter
		standby.

Note: If any of these problems continue after taking the actions listed, see “Chapter 2. HelpWare support and services” for information on obtaining service.

Diagnosing and recovering from problems 10-13