Common causes of paper jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Issue

Cause

Solution

 

 

 

Common causes of paper jams1

Paper does not meet HP-

Use only paper that meets HP

 

recommended paper

specifications. See Supported

 

specifications.

paper weights and sizes.

 

 

 

 

A supply item is installed

Verify that all print cartridges,

 

incorrectly, causing repeated

the transfer unit, and the fuser

 

jams.

are correctly installed.

 

 

 

 

You are reloading paper that

Do not use paper that has been

 

has already passed through a

previously printed on or copied.

 

printer or copier.

 

 

 

 

 

An input tray is loaded

Remove any excess paper from

 

incorrectly.

the input tray. Be sure that it

 

 

does not exceed the maximum

 

 

stack height mark in the input

 

 

tray. See Configuring input

 

 

trays.

 

 

 

 

Paper is skewed.

Input tray guides are not

 

 

adjusted correctly. Adjust input

 

 

tray guides so they hold paper

 

 

firmly in place without bending

 

 

it.

 

 

 

Paper is binding or sticking together.

Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray. Do not fan paper.

 

Paper is removed before it

Reset the printer. Wait until the

 

settles into the output bin.

page completely settles in the

 

 

output bin before removing it.

 

 

 

 

When duplexing, the paper is

Reset the printer and print the

 

removed before the second side

document again. Wait until the

 

of the document is printed.

page completely settles in the

 

 

output bin before removing it.

 

 

 

 

Paper is in poor condition.

Replace the paper.

 

 

 

 

Paper is not picked up by the

Remove the top sheet of paper.

 

internal rollers from Tray 2,

If the paper is heavier than 163

 

Tray 3, or Tray 4.

g/m2 (43 lb), it may not be

 

 

picked from the tray.

 

 

 

 

Paper has rough or jagged

Replace the paper.

 

edges.

 

 

 

 

 

Paper is perforated or

This paper does not separate

 

embossed.

easily. You might need to feed

 

 

single sheets from Tray 1.

 

 

 

142 Chapter 8 Problemsolving

ENWW