Common causes of paper jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Issue

Cause

Common causes of paper jams1

Paper does not meet HP-

 

recommended paper

 

specifications.

 

A supply item is installed

 

incorrectly, causing repeated

 

jams.

 

You are reloading paper that

 

has already passed through a

 

printer or copier.

 

An input tray is loaded

 

incorrectly.

Paper is skewed.

Paper is binding or sticking together.

Paper is removed before it settles into the output bin.

When duplexing, the paper is removed before the second side of the document is printed.

Paper is in poor condition.

Paper is not picked up by the internal rollers from Tray 2, Tray 3, or Tray 4.

Paper has rough or jagged edges.

Paper is perforated or embossed.

Solution

Use only paper that meets HP specifications. See Supported paper weights and sizes.

Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.

Do not use paper that has been previously printed on or copied.

Remove any excess paper from the input tray. Be sure that it does not exceed the maximum stack height mark in the input tray. See Configuring input trays.

Input tray guides are not adjusted correctly. Adjust input tray guides so they hold paper firmly in place without bending it.

Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray. Do not fan paper.

Reset the printer. Wait until the page completely settles in the output bin before removing it.

Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.

Replace the paper.

Remove the top sheet of paper. If the paper is heavier than 163 g/m2 (43 lb), it may not be picked from the tray.

Replace the paper.

This paper does not separate easily. You might need to feed single sheets from Tray 1.

142 Chapter 8 Problemsolving

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HP 5500 manual Issue Cause, Common causes of paper jams1, Solution
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