Issue | Cause | Solution |
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Paper does not feed from | Manual feed or Tray 1 is | Load Tray 1 with paper, or, if |
Trays 2, 3, or 4 | selected in the software | the paper is loaded, press . |
| application. |
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| The correct size paper is not | Load the correct size paper. |
| loaded. |
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| The input tray is empty. | Load paper in the input tray. |
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| The correct paper type for the | From the printer control panel, |
| input tray is not selected in the | select the correct paper type for |
| printer control panel. | the input tray. |
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| Paper from a previous jam has | Open the printer and remove |
| not been completely removed. | any paper in the paper path. |
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| Closely inspect the fuser area |
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| for jams. See Paper jams. |
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| Tray 3 or Tray 4 | Tray 3 or Tray 4 appears as an |
| paper feeder) does not appear | option only if it is installed. |
| as an input tray option. | Verify that Tray 3 or Tray 4 is |
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| correctly installed. Verify that |
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| the printer driver has been |
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| configured to recognize Tray 3 |
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| or Tray 4. |
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| Tray 3 or Tray 4 is incorrectly | Print a configuration page to |
| installed. | confirm that Tray 3 or Tray 4 is |
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| installed. If not, verify that the |
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| optional installed |
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| feeder assembly is correctly |
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| attached to the printer. |
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| The paper size is not configured | Print a configuration page or |
| correctly for the input tray. | use the control panel to |
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| determine the paper size for |
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| which the tray is configured. |
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| The guides in the tray are not | Verify that the guides are |
| against the paper. | touching the paper. |
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| The custom/standard switch in | Verify that the switch is in the |
| the tray is not in the correct | correct position for the paper |
| position. | size. |
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| The USE REQUESTED TRAY | Change the setting from |
| setting in the printer control | EXCLUSIVELY, or load paper |
| panel is set to EXCLUSIVELY, | in the requested tray. |
| and the requested tray is empty. |
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| The printer will not use another |
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| tray. |
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ENWW | Paper handling problems 167 |