Issue

Paper does not feed from Trays 2, 3, or 4

Cause

Manual feed or Tray 1 is selected in the software application.

The correct size paper is not loaded.

The input tray is empty.

The correct paper type for the input tray is not selected in the printer control panel.

Paper from a previous jam has not been completely removed.

Solution

Load Tray 1 with paper, or, if the paper is loaded, press .

Load the correct size paper.

Load paper in the input tray.

From the printer control panel, select the correct paper type for the input tray.

Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams.

Tray 3 or Tray 4 (500-sheet paper feeder) does not appear as an input tray option.

Tray 3 or Tray 4 appears as an option only if it is installed. Verify that Tray 3 or Tray 4 is correctly installed. Verify that the printer driver has been configured to recognize Tray 3 or Tray 4.

Tray 3 or Tray 4 is incorrectly

Print a configuration page to

installed.

confirm that Tray 3 or Tray 4 is

 

installed. If not, verify that the

 

optional installed 500-sheet

 

feeder assembly is correctly

 

attached to the printer.

The paper size is not configured

Print a configuration page or

correctly for the input tray.

use the control panel to

 

determine the paper size for

 

which the tray is configured.

The guides in the tray are not against the paper.

The custom/standard switch in the tray is not in the correct position.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Change the setting from EXCLUSIVELY, or load paper in the requested tray.

ENWW

Paper handling problems 167

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Image 177
HP 5500 manual Issue, Paper does not feed from Trays 2, 3, or
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5500 specifications

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