Color printing problems

The following table lists common color printing problems and suggested solutions for resolving them.

Color printing problems

Issue

Cause

Printing black instead of color

Grayscale is selected in the

 

software application or printer

 

driver.

 

The correct printer driver is not

 

selected in your software

 

application.

 

No color appears on the

 

configuration page.

Incorrect shade

The sealing tape has not been

 

removed from the print

 

cartridge.

 

The paper does not meet the

 

specifications for this printer.

You are operating the printer in excessively humid conditions.

OHT sensors might be dirty.

Solution

Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver. See Printer information pages to learn how to print a configuration page.

Select the correct printer driver.

Contact HP support.

Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges.

See the HP LaserJet Printer Family Print Media Guide.

Go to http://www.hp.com/ support/lj5500 for HP LaserJet Printer Family Print Media Guide ordering information. When you connect, select Manuals.

Verify that the printer environment is within humidity specifications.

Note

For more information about color quality problems see Print quality troubleshooting.

Clean the OHT sensor. See Periodic cleaning for information about cleaning the OHT sensor.

Missing color

The HP print cartridge is

Replace the cartridge.

 

defective.

 

 

A non-HP cartridge might be

Ensure that you are using a

 

installed.

genuine HP print cartridge.

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HP 5500 manual Color printing problems, Grayscale is selected, Driver
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5500 specifications

The HP 5500 series is a powerful line of color inkjet printers designed for demanding office environments that require versatility, speed, and professional-quality outputs. Notably, these printers are well-regarded for their robust build and user-friendly features, making them suitable for both small teams and large workgroups.

One of the main features of the HP 5500 is its impressive printing speed. Boasting a print speed of up to 30 pages per minute for black and white documents and 20 pages per minute for color, this printer ensures that users can complete their tasks efficiently. The printer's high-capacity ink cartridges contribute to the overall cost efficiency by reducing the frequency of replacements, allowing for less downtime and more continuous workflow.

The HP 5500 series also excels in the area of print quality, consistently delivering vibrant colors and sharp text. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the printers are capable of producing professional-grade documents and graphics. This feature is particularly beneficial for businesses that require high-quality marketing materials, presentations, and reports.

In terms of technology, the HP 5500 utilizes HP’s Advanced Color Technologies, which enhance color accuracy and consistency, resulting in striking prints. The printer is equipped with the HP Photo Ret III technology, which optimizes color output, ensuring a smoother gradation and a more dynamic range in photos and graphics.

Another notable characteristic of the HP 5500 series is its versatile media handling capabilities. It supports various paper sizes and types, including heavy media, glossy brochures, and envelopes. It also features a large input tray capacity, allowing users to load up to 250 sheets of paper, which minimizes the need for frequent paper replenishment.

In terms of connectivity, the HP 5500 provides various options such as USB, Ethernet, and wireless connections, facilitating easy integration into existing office networks. This flexibility allows multiple users to share the printer with ease, enhancing collaborative work.

Overall, the HP 5500 series stands out in the competitive printer market with its balanced combination of speed, quality, and versatility. Businesses looking for a reliable, high-performance printer can count on the HP 5500 to meet their printing needs.
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