HP LaserJet 5500 Color printing problems

Color printing problems

The following table lists common color printing problems and suggested solutions for resolving them.

Color printing problems

Issue	Cause	Solution
Printing black instead of color	Grayscale is selected in the	Select Color mode instead of
	software application or printer	Grayscale or Monochrome
	driver.	mode in the software
		application or printer driver. See
		Printer information pages to
		learn how to print a
		configuration page.
	The correct printer driver is not	Select the correct printer driver.
	selected in your software
	application.
	No color appears on the	Contact HP support.
	configuration page.
Incorrect shade	The sealing tape has not been	Remove the sealing tape from
	removed from the print	the print cartridge for the color
	cartridge.	that is missing. See Changing
		print cartridges.
	The paper does not meet the	See the HP LaserJet Printer
	specifications for this printer.	Family Print Media Guide.
		Go to http://www.hp.com/
		support/lj5500 for HP LaserJet
		Printer Family Print Media
		Guide ordering information.
		When you connect, select
		Manuals.
	You are operating the printer in	Verify that the printer
	excessively humid conditions.	environment is within humidity
		specifications.
		Note
		For more information about
		color quality problems see Print
		quality troubleshooting.
	OHT sensors might be dirty.	Clean the OHT sensor. See
		Periodic cleaning for information
		about cleaning the OHT sensor.
Missing color	The HP print cartridge is	Replace the cartridge.
	defective.
	A non-HP cartridge might be	Ensure that you are using a
	installed.	genuine HP print cartridge.

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