Printer control panel problems

The following table lists common printer control panel problems and suggested solutions for resolving them.

Printer control panel problems

Issue

Control panel settings work incorrectly

Unable to select Tray 3 or Tray 4 (optional 500-sheet paper feeder)

Cause

The printer control panel display is blank or is not lit, even when the fan is running.

Printer settings in the printing software application or printer driver differ from the printer control panel settings.

Control panel settings were not correctly saved after they were changed.

The Data indicator light is lit, and there are no pages printing.

If the printer is on a network, another user may have changed printer control panel settings.

Tray 3 or Tray 4 (500-sheet paper feeder) does not appear as an input tray option on the configuration page or on the control panel.

Tray 3 or Tray 4 does not appear as an option in the printer driver.

Solution

Fans may run while the printer is in Standby mode (off). Press the printer’s on/off button to turn the printer on.

Confirm that the settings in the application and printer driver are appropriate. The application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

Reselect the control panel settings, and then press . An asterisk (*) should appear to the right of the setting.

Buffered data exists in the printer. Press to print the buffered data using current control panel settings and activate the new control panel settings.

Consult the network administrator to coordinate changes to printer control panel settings.

Tray 3 or Tray 4 appears as an option only if it is installed. Verify correct installation of Tray 3 or Tray 4.

Verify that the printer driver configuration recognizes Tray 3 or Tray 4.

ENWW

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HP 5500 manual Printer control panel problems
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