![](/images/backgrounds/286993/hp-designjet-5500-users-manual-548727182x1.png)
Issue | Cause | Solution |
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Printer is on, but nothing prints | The printer Ready indicator light | Press PAUSE/RESUME to return |
| is not lit. | the printer to the Ready state. |
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| The top cover is not closed | Close the top cover firmly. |
| properly. |
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| The Data indicator light is | The printer is probably still |
| flashing. | receiving data. Wait for the Data |
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| indicator to stop flashing. |
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| REPLACE <COLOR> | Replace the print cartridge |
| CARTRIDGE appears on the | specified on the printer display. |
| printer display. |
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| A printer message other than | |
| Ready appears on the printer |
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| control panel. |
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| The parallel port may have a | Add a MODE command to the |
| DOS timeout error. | AUTOEXEC.BAT file. See the |
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| DOS manual for additional |
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| information. |
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| The PS (PostScript Emulation) | Select PS or AUTO for the |
| personality is not selected. | printer language. See Changing |
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| The correct driver is not | Select the driver for PostScript |
| selected in the software | Emulation for this printer in the |
| application or printer driver. | software application or printer |
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| driver. |
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| The printer is not properly | |
| configured. | |
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| The computer port is not | Run another peripheral |
| configured or is not working | connected to this port to verify |
| properly. | that the port is working properly. |
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| The printer has not been | Use the appropriate utility to |
| correctly named for the network | name the printer on the |
| or for a Macintosh. | network. For Macintosh, name |
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| the printer from within the |
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| Chooser menu. |
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172 Chapter 8 Problemsolving | ENWW |