Paper handling problems

The following table lists common paper handling problems and suggested solutions for resolving them.

Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories.

For paper specifications for this printer, see Supported paper weights and sizes.

Paper handling problems

Issue

Cause

 

Solution

 

 

 

 

 

Printer feeds multiple sheets

The input tray is overfilled.

 

Remove excess paper from the

 

 

 

input tray.

 

 

 

 

 

 

The paper exceeds the

 

Open the input tray and verify

 

maximum stack height indicator

 

that the paper stack is below

 

mark in the input tray (Trays 2,

 

the maximum stack height

 

3, and 4).

 

indicator mark.

 

 

 

 

 

 

Paper is sticking together.

 

Remove paper, flex it, rotate it

 

 

 

180 degrees or flip it over, and

 

 

 

then reload it into the tray.

 

 

 

 

 

 

 

 

Note

 

 

 

Do not fan paper. Fanning can

 

 

 

create static electricity, which

 

 

 

can cause paper to stick

 

 

 

together.

 

 

 

 

 

 

Paper does not meet the

 

Use only paper that meets HP

 

specifications for this printer.

 

paper specifications for this

 

 

 

printer. See Supported paper

 

 

 

weights and sizes.

 

 

 

 

 

Glossy paper is being used in a

 

Use another type of paper.

 

high humidity environment.

 

 

 

 

 

 

 

 

164 Chapter 8 Problemsolving

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