Paper does not feed, Automatically

Issue	Cause
Paper does not feed	Manual feed is selected in the
automatically	software application.
	The correct size paper is not
	loaded.
	The input tray is empty.
	Paper from a previous jam has
	not been completely removed.
	The paper size is not configured
	correctly for the input tray.
	The guides in the tray are not
	against the paper.
	The Custom/Standard switch in
	the tray is not in the correct
	position.
	Manual feed prompt is set to
	ALWAYS. The printer will
	always prompt for manual feed,
	even if paper is in the tray.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Solution

Load Tray 1 with paper, or, if the paper is loaded, press .

Load the correct size paper.

Load paper into the input tray.

Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Open the tray, reload the paper, and then close the tray.

Otherwise, change the manual feed prompt setting to UNLESS LOADED. Using this setting, the printer will prompt for manual feed unless paper is already in the tray.

Load paper in the requested tray.

Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray.

Unable to select paper sizes for Trays 2, 3, or 4 using the printer control panel

The printer automatically detects some paper sizes when the tray switch is set to Standard and the paper width and length guides are in a standard paper size position.

Set the tray switch to Custom, or adjust the paper width and length guides to fit snugly against the paper stack. For more information, see Configuring input trays.

166 Chapter 8 Problemsolving

ENWW

5500 specifications

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HP 5500 manual Paper does not feed, Automatically

Models: 5500

Issue