Issue | Cause | Solution |
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Paper does not feed | Manual feed is selected in the | Load Tray 1 with paper, or, if |
automatically | software application. | the paper is loaded, press . |
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| The correct size paper is not | Load the correct size paper. |
| loaded. |
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| The input tray is empty. | Load paper into the input tray. |
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| Paper from a previous jam has | Open the printer and remove |
| not been completely removed. | any paper in the paper path. |
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| Closely inspect the fuser area |
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| for jams. See Paper jams. |
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| The paper size is not configured | Print a configuration page or |
| correctly for the input tray. | use the control panel to |
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| determine the paper size for |
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| which the tray is configured. |
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| The guides in the tray are not | Verify that the guides are |
| against the paper. | touching the paper. |
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| The Custom/Standard switch in | Verify that the switch is in the |
| the tray is not in the correct | correct position for the paper |
| position. | size. |
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| Manual feed prompt is set to | Open the tray, reload the paper, |
| ALWAYS. The printer will | and then close the tray. |
| always prompt for manual feed, | Otherwise, change the manual |
| even if paper is in the tray. | |
| feed prompt setting to UNLESS | |
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| |
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| LOADED. Using this setting, |
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| the printer will prompt for |
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| manual feed unless paper is |
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| already in the tray. |
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| The USE REQUESTED TRAY | Load paper in the requested |
| setting in the printer control | tray. |
| panel is set to EXCLUSIVELY, | or |
| and the requested tray is empty. | |
| The printer will not use another | Change the setting from |
| tray. | EXCLUSIVELY to FIRST in the |
|
| Configuration Menu. This will |
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| allow the printer to use the |
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| paper in other trays if no paper |
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| is loaded in the specified tray. |
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Unable to select paper sizes for | The printer automatically | Set the tray switch to Custom, |
Trays 2, 3, or 4 using the printer | detects some paper sizes when | or adjust the paper width and |
control panel | the tray switch is set to | length guides to fit snugly |
| Standard and the paper width | against the paper stack. For |
| and length guides are in a | more information, see |
| standard paper size position. | |
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166 Chapter 8 Problemsolving | ENWW |