Managing the print cartridge

Using, storing, and monitoring print cartridges can help ensure quality printer output.

HP print cartridges

When you use a genuine new HP print cartridge (part number C9730A, C9731A, C9732A, C9733A), you can obtain the following supplies information:

●percentage of supplies remaining

●estimated number of pages remaining

●number of pages printed

Non-HP print cartridges

Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

If you use a non-HP print cartridge, certain features, such as remaining toner volume data, may not be available.

If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline.

Print cartridge authentication

The HP Color LaserJet 5500 series printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.

If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see HP fraud hotline.

HP fraud hotline

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP print cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is genuine and take steps to resolve the problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

●You are experiencing a high number of problems with the print cartridge.

●The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).

 

Print cartridge storage

 

Do not remove the print cartridge from its package until you are ready to use it.

 

To prevent damage to the print cartridge, do not expose it to light for more than a few

CAUTION

 

minutes.

102 Chapter 7 Maintenance

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