Issue

Cause

Solution

 

 

 

Printer will not duplex or

You are trying to duplex on

Verify that the paper is

duplexes incorrectly (2-sided

unsupported paper.

supported for 2-sided printing.

printing)

 

See Supported paper weights

 

 

and sizes.

 

 

 

 

The printer driver is not set up

Set up the printer driver to

 

for 2-sided printing.

enable 2-sided printing.

 

 

 

 

The first page is printing on the

Load preprinted forms and

 

back of preprinted forms or

letterhead in Tray 1 with the

 

letterhead.

letterhead or printed side up

 

 

and the top of the page to the

 

 

left. For Tray 2, Tray 3, or

 

 

Tray 4, load these paper printed

 

 

side down with the top of the

 

 

page to the left. See 2-sided

 

 

(duplex) printing for more

 

 

information on 2-sided printing.

 

 

 

 

Printer model does not support

The HP Color LaserJet 5500

 

2-sided printing.

and 5500n printers do not

 

 

support automatic 2-sided

 

 

printing.

 

 

 

170 Chapter 8 Problemsolving

ENWW