Issue

Cause

Solution

 

 

 

Unable to select the printer from

If you are using a switch box,

Select the correct printer

the computer

the printer may not be selected

through the switch box.

 

for the computer.

 

 

 

 

 

The printer’s Ready indicator

Press PAUSE/RESUME to return

 

light is not lit.

the printer to the Ready state.

 

 

 

 

A printer message other than

See Control panel messages.

 

Ready appears on the printer

 

 

control panel.

 

 

 

 

 

The correct printer driver is not

Install the correct printer driver.

 

installed in the computer.

 

 

 

 

 

The correct printer and port are

Select the correct printer and

 

not selected on the computer.

port.

 

 

 

 

The network is not configured

Use the network software to

 

properly for this printer.

verify the printer’s network

 

 

configuration, or consult with

 

 

the network administrator.

 

 

 

 

The power source receptacle is

Connect the printer to a

 

not working correctly.

different power receptacle.

 

 

 

174 Chapter 8 Problemsolving

ENWW