Printer response problems

The following table lists common printer response problems and suggested solutions for resolving them.

Printer response problems

Issue

Cause

Solution

 

 

 

No display message

The printer on/off button is in

Verify that the printer is on.

 

the off position.

Fans may run while the printer

 

 

is in Standby mode (off).

 

 

 

 

The printer memory DIMMs are

Verify that the printer memory

 

defective or installed incorrectly.

DIMMs are correctly installed

 

 

and are not defective.

 

 

 

 

The power cord is not firmly

Turn off the printer and then

 

plugged into both the printer

disconnect and reconnect the

 

and the power receptacle.

power cord. Turn the printer

 

 

back on.

 

 

 

 

The line voltage is incorrect for

Connect the printer to a proper

 

the printer power configuration.

voltage source, as specified on

 

 

the Power Rating Label on the

 

 

back of the printer.

 

 

 

 

The power cord is damaged or

Replace the power cord.

 

excessively worn.

 

 

 

 

 

The power source receptacle is

Connect the printer to a

 

not working correctly.

different power receptacle.

 

 

 

ENWW

Printer response problems 171