Printer response problems

The following table lists common printer response problems and suggested solutions for resolving them.

Printer response problems

Issue

Cause

No display message

The printer on/off button is in

 

the off position.

 

The printer memory DIMMs are

 

defective or installed incorrectly.

 

The power cord is not firmly

 

plugged into both the printer

 

and the power receptacle.

 

The line voltage is incorrect for

 

the printer power configuration.

 

The power cord is damaged or

 

excessively worn.

 

The power source receptacle is

 

not working correctly.

Solution

Verify that the printer is on. Fans may run while the printer is in Standby mode (off).

Verify that the printer memory DIMMs are correctly installed and are not defective.

Turn off the printer and then disconnect and reconnect the power cord. Turn the printer back on.

Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer.

Replace the power cord.

Connect the printer to a different power receptacle.

ENWW

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HP 5500 manual Printer response problems, No display message

5500 specifications

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