Issue

Printer is on but is not receiving data

Cause

Solution

The printer Ready indicator light

Press PAUSE/RESUME to return

is not lit.

the printer to the Ready state.

The top cover is not closed

Close the top cover firmly.

properly.

 

A printer message other than

See Control panel messages.

Ready appears on the printer

 

control panel.

 

The interface cable is not

Select the correct interface

correct for this configuration.

cable for your configuration.

 

See Parallel configuration or

 

Enhanced I/O (EIO)

 

configuration.

The interface cable is not securely connected to both the printer and the computer.

The printer is not configured correctly.

The interface configurations on the printer configuration page do not match the configurations on the host computer.

The computer is not working properly.

Disconnect and reconnect the interface cable.

See Changing printer control panel configuration settings for configuration information.

Configure the printer to match the computer configuration.

Try using an application that you know works properly to check the computer, or, if connected via the parallel port, in DOS, type Dir>Prn at the DOS command prompt.

The computer port that the printer is connected to is not configured or is not working properly.

The printer has not been correctly named for the network or Macintosh.

Run another peripheral connected to this port to verify that the port is working properly.

Use the appropriate utility to name the printer on the network. For Macintosh, name the printer from within the Chooser menu.

ENWW

Printer response problems 173

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HP 5500 manual Printer is on but is not receiving data, See Parallel configuration or, Enhanced I/O EIO, Configuration
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5500 specifications

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