Incorrect printer output

The following table lists common printer output problems and suggested solutions for resolving them.

Incorrect printer output

Issue

Cause

Incorrect fonts are printed

The font has not been correctly

 

selected in the software

 

application.

 

The font is not available to the

 

printer

 

The correct printer driver is not

 

selected.

Solution

Re-select the font in the software application.

Download the font to the printer or use another font. (In Windows, the driver does this automatically.)

Select the correct printer driver.

Unable to print all characters in a symbol set

Drifting text between printouts

The correct font is not selected.

The correct symbol set is not selected.

The selected character or symbol is not supported by the software application.

Your software application is not resetting the printer to the top of the page.

Select the correct font. Select the correct symbol set.

Use a font that supports the selected character or symbol.

See the documentation for the software or the PCL/PJL Technical Reference Package for specific information.

Erratic, missing characters or

The interface cable is of poor

interrupted printout

quality.

Try using a different, higher quality IEEE-compliant cable. Parallel cables can be no longer than 10 meters (30 feet).

The interface cable is loose.

The interface cable is damaged or bad.

The power cable is loose.

You are attempting to print a PCL job with the printer configured for PostScript Emulation.

You are attempting to print a PostScript job with the printer configured for PCL.

Disconnect and reconnect the interface cable.

Try using a different interface cable.

Disconnect and reconnect the power cable.

From the printer control panel, select the correct printer personality and then resend the print job.

From the printer control panel, select the correct printer personality and then resend the print job.

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HP 5500 manual Incorrect printer output, Incorrect fonts are printed, Erratic, missing characters or
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