Incorrect printer output

The following table lists common printer output problems and suggested solutions for resolving them.

Incorrect printer output

Issue

Cause

Solution

 

 

 

Incorrect fonts are printed

The font has not been correctly

Re-select the font in the

 

selected in the software

software application.

 

application.

 

 

 

 

 

The font is not available to the

Download the font to the printer

 

printer

or use another font. (In

 

 

Windows, the driver does this

 

 

automatically.)

 

 

 

 

The correct printer driver is not

Select the correct printer driver.

 

selected.

 

 

 

 

Unable to print all characters in

The correct font is not selected.

Select the correct font.

a symbol set

 

 

The correct symbol set is not

Select the correct symbol set.

 

 

selected.

 

 

 

 

 

The selected character or

Use a font that supports the

 

symbol is not supported by the

selected character or symbol.

 

software application.

 

 

 

 

Drifting text between printouts

Your software application is not

See the documentation for the

 

resetting the printer to the top of

software or the PCL/PJL

 

the page.

Technical Reference Package

 

 

for specific information.

 

 

 

Erratic, missing characters or

The interface cable is of poor

Try using a different, higher

interrupted printout

quality.

quality IEEE-compliant cable.

 

 

Parallel cables can be no longer

 

 

than 10 meters (30 feet).

 

 

 

 

The interface cable is loose.

Disconnect and reconnect the

 

 

interface cable.

 

 

 

 

The interface cable is damaged

Try using a different interface

 

or bad.

cable.

 

 

 

 

The power cable is loose.

Disconnect and reconnect the

 

 

power cable.

 

 

 

 

You are attempting to print a

From the printer control panel,

 

PCL job with the printer

select the correct printer

 

configured for PostScript

personality and then resend the

 

Emulation.

print job.

 

 

 

 

You are attempting to print a

From the printer control panel,

 

PostScript job with the printer

select the correct printer

 

configured for PCL.

personality and then resend the

 

 

print job.

 

 

 

178 Chapter 8 Problemsolving

ENWW