Incorrect printer output
The following table lists common printer output problems and suggested solutions for resolving them.
Incorrect printer outputIssue | Cause | Solution | |
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Incorrect fonts are printed | The font has not been correctly | ||
| selected in the software | software application. | |
| application. |
| |
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| |
| The font is not available to the | Download the font to the printer | |
| printer | or use another font. (In | |
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| Windows, the driver does this | |
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| automatically.) | |
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| |
| The correct printer driver is not | Select the correct printer driver. | |
| selected. |
| |
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| |
Unable to print all characters in | The correct font is not selected. | Select the correct font. | |
a symbol set |
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| |
The correct symbol set is not | Select the correct symbol set. | ||
| |||
| selected. |
| |
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| |
| The selected character or | Use a font that supports the | |
| symbol is not supported by the | selected character or symbol. | |
| software application. |
| |
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|
| |
Drifting text between printouts | Your software application is not | See the documentation for the | |
| resetting the printer to the top of | software or the PCL/PJL | |
| the page. | Technical Reference Package | |
|
| for specific information. | |
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|
| |
Erratic, missing characters or | The interface cable is of poor | Try using a different, higher | |
interrupted printout | quality. | quality | |
|
| Parallel cables can be no longer | |
|
| than 10 meters (30 feet). | |
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|
| |
| The interface cable is loose. | Disconnect and reconnect the | |
|
| interface cable. | |
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|
| |
| The interface cable is damaged | Try using a different interface | |
| or bad. | cable. | |
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|
| |
| The power cable is loose. | Disconnect and reconnect the | |
|
| power cable. | |
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| |
| You are attempting to print a | From the printer control panel, | |
| PCL job with the printer | select the correct printer | |
| configured for PostScript | personality and then resend the | |
| Emulation. | print job. | |
|
|
| |
| You are attempting to print a | From the printer control panel, | |
| PostScript job with the printer | select the correct printer | |
| configured for PCL. | personality and then resend the | |
|
| print job. | |
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178 Chapter 8 Problemsolving | ENWW |