Software application problems
The following table lists common software application problems and suggested solutions for resolving them.
Software application problemsIssue | Cause | Solution |
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|
|
Unable to change system | System software changes are | Consult with your network |
selections through software | locked out by the printer control | administrator. |
| panel. |
|
|
|
|
| The software application does | See the software application |
| not support system changes. | documentation. |
|
|
|
| The correct printer driver is not | Load the correct printer driver. |
| loaded. |
|
|
|
|
| The correct application driver is | Load the correct application |
| not loaded. | driver. |
|
|
|
Unable to select a font from the | The font is not available to the | See the software application |
software | software application. | documentation. |
|
|
|
Unable to select colors from the | The software application does | See the documentation for the |
software | not support color. | software application. |
|
|
|
| Color mode is not selected in | Select Color mode instead of |
| the software application or | Grayscale or Monochrome |
| printer driver. | mode. |
|
|
|
| The correct printer driver is not | Load the correct printer driver. |
| loaded. |
|
|
|
|
Printer driver does not | The printer driver has not been | See the printer driver's online |
recognize Tray 3, Tray 4, or the | configured to recognize Tray 3, | Help for instructions on how to |
duplex printing accessory | Tray 4, or the duplex printing | configure the driver to recognize |
| accessory. | printer accessories. |
|
|
|
| The accessory may not be | Verify that the accessory is |
| installed. | properly installed. |
|
|
|
180 Chapter 8 Problemsolving | ENWW |