Basic troubleshooting checklist
The time required to download a print job from the computer and to process the job depends on the following variables:
If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.
● Is the printer connected to power? ● Is the printer on?
● Is the printer in the Ready state?
● Are all necessary cables connected?
● Are any messages displayed on the control panel? ● Was a genuine HP supply installed?
● Were recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed?
● Were recently installed supply items (image fuser kit, image transfer kit) installed correctly?
If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ lj5500.
For additional information on installation and setup of the printer, see the start guide for this printer.
| Factors affecting printer performance |
| Several factors affect the time it takes to print a job. Among these is maximum printer speed, |
| measured in pages per minute (ppm). Other factors that affect printing speed include the use |
| of special paper (such as transparencies, heavy paper, and |
| processing time, and download time. Other factors include |
| ● the complexity and size of graphics |
| ● the printer I/O configuration (network versus parallel) |
| ● the speed of the computer you are using |
| ● the amount of printer memory installed |
| ● the network operating system and configuration (if applicable) |
| ● printer personality (PCL or PostScript 3 emulation) |
| Adding additional printer memory might resolve memory problems, improve how the printer |
Note | |
| handles complex graphics, and improve download times, but it will not increase maximum |
| printer speed (ppm rating). |
114 Chapter 8 Problemsolving | ENWW |