HP 5500 175

Issue	Cause	Solution

Printer feeds incorrect page	The correct size paper is not	Load the correct size paper in
size	loaded in the input tray.	the input tray.

	The correct size paper is not	Confirm that the settings in the
	selected in the software	application and printer driver
	application or printer driver.	are appropriate, since the
		application settings override the
		printer driver and control panel
		settings, and the printer driver
		settings override the control
		panel settings.

	The correct size paper for	From the control panel, select
	Tray 1 is not selected in the	the correct size paper for
	printer control panel.	Tray 1.

	The paper size is not configured	Print a configuration page or
	correctly for the input tray.	use the control panel to
		determine the paper size for
		which the tray is configured.

	The guides in the tray are not	Verify that the guides are
	against the paper.	touching the paper.

	The custom/standard switch in	Verify that the switch is in the
	the tray is not in the correct	correct position for the paper
	position.	size.

Printer pulls from incorrect tray	You are using a driver for a	Use a driver for this printer.
	different printer.

	The specified tray is empty.	Load paper in the specified tray.

	Tray behavior for the requested	Change the setting to
	tray is set to FIRST in the	EXCLUSIVELY.
	system setup submenu of the
	Configure Device menu.

	The paper size is not configured	Print a configuration page or
	correctly for the input tray.	use the control panel to
		determine the paper size for
		which the tray is configured.

	The guides in the tray are not	Verify that the guides are
	against the paper.	touching the paper.

	The Custom/Standard switch in	Verify that the switch is in the
	the tray is not in the correct	correct position for the paper
	position.	size.

	The USE REQUESTED TRAY	Load paper in the requested
	setting in the printer control	tray.
	panel is set to EXCLUSIVELY,	or
	and the requested tray is empty.	or
	The printer will not use another	Change the setting from
	tray.	EXCLUSIVELY to FIRST in the
		Configuration Menu. This will
		allow the printer to use the
		paper in other trays if no paper
		is loaded in the specified tray.

ENWW	Paper handling problems 165

Contents

Page Page Page Page Table of contents 1 Printer basics 2 Control panel 3 I/O Configuration 4 Printing tasks 5 Managing the printer 6 Color 7 Maintenance 8 Problemsolving Appendix A Working with memory and print server cards Appendix B Supplies and accessories Appendix C Service and Support Appendix D Printer specifications Appendix E Regulatory information Glossary Index Printer basics Setting up the printer Using the printer HTML (Online) User Manuals HP Color LaserJet Trays Connectivity Memory HP Color LaserJet 5500n (Europe only) HP Color LaserJet 5500dn HP Color LaserJet 5500dtn HP Color LaserJet 5500hdn Features Page Front view (shown with second 500-sheetpaper feeder) Back/side view Printer drivers Downloads and Drivers Additional drivers HP Web Jetadmin UNIX Embedded Web server Other components and utilities Supported paper weights and sizes Tray 1 paper sizes Tray 2 and optional Trays 3 and 4 paper sizes1 Automatic 2-sidedprinting (duplexing)1 Manual 2-sided (duplex) printing Page Control panel Control panel buttons and lights Display Printer display Accessing the control panel from a computer Page Control panel indicator lights Getting started basics To access the menus MENUS Retrieve job menu (for printers with a hard disk) Information menu Paper handling menu Configure device menu Diagnostics menu Page Page Page Printing menu Print quality menu System setup menu Page I/O menu Resets menu Page To set the job storage limit To set the job held timeout To set use requested tray To set manually feed prompt To set PowerSave Time To disable/enable PowerSave To set the personality To set the clearable warnings To set the auto continue To set supplies low reporting To set jam recovery response To select language To select language if the display is in a language you do not understand Page I/O Configuration Configuring TCP/IP parameters using BOOTP or DHCP Manually configuring TCP/IP parameters from the printer control panel Setting an IP address Setting the subnet mask Setting the default gateway Setting the syslog server Setting the idle timeout Setting the link speed To disable IPX/SPX To disable AppleTalk To disable DLC/LLC Parallel port connection HP Jetdirect print servers Available enhanced I/O interfaces NetWare networks Windows and Windows NT networks AppleTalk networks UNIX/Linux networks Page Printing tasks Source Type Size Page Setup Print Source Type and Size Precedence for print settings (software) File Print Setup Properties Printer Properties Start Paper to avoid Paper that may damage the printer Page Configuring Tray 1 size TRAY 1 SIZE CUSTOM Configuring Tray 1 type TRAY 1 TYPE Tray 2, Tray 3, or Tray 4 detectable standard paper size Tray 2, Tray 3, or Tray 4 paper type 4.Press to highlight TRAY 2 TYPE, TRAY 3 TYPE, TRAY 4 TYPE 5.Press to select TRAY 2 TYPE, TRAY 3 TYPE, TRAY 4 TYPE Tray 2, Tray 3, or Tray 4 custom paper Unit of measure Y dimension X dimension Loading paper into Tray Printing envelopes from Tray To load envelopes into Tray Printing envelopes Printing from Tray 2, Tray 3, and Tray Loading detectable standard-sizedpaper into Tray 2, Tray 3, and Tray Page Page Page Page Transparencies TRANSPARENCY Glossy paper Glossy Heavy glossy Labels LABELS Heavy paper HEAVY CARDSTOCK HP LaserJet Tough paper TOUGH PAPER Preprinted forms and letterhead Recycled paper To enable or disable 2-sidedprinting from the printer control panel Options for binding 2-sidedprinting jobs Flip Pages Up Manual 2-sidedprinting Manual Feed Manually Print on 2nd Side To stop the current print job from the printer control panel To stop the current print job from your software application Printing stored jobs Deleting stored jobs Printing a private job Deleting a private job Setting up to print with Windows 95, 98, 2000, NT, Me, and XP Details Virtual Infrared LPT Port Setting up to print with Macintosh computers Apple Extras/ Apple LaserWriter Printing a job PROCESSING JOB Interrupting and resuming printing Page 5 Managing the printer Menu map PRINTING... MENU MAP Configuration page 5.Press to select PRINT CONFIGURATION To print the supplies status page: Demo PRINTING... DEMO File directory PRINT FILE DIRECTORY 5.Press to select PRINT FILE DIRECTORY PRINTING... EVENT LOG Print quality troubleshooting pages PRINTING... PQ TROUBLESHOOTING To access the embedded Web server using a network connection Information tab Device Status Change Settings Configuration page Supplies Status Networking tab Other links HP Instant Support™ Order Supplies Product Support Networked printers Directly connected printers To choose which status messages appear Programs Options To view status messages and information 6 Color HP ImageREt Paper selection Color options Automatic sRGB CMYK ink set emulation (PostScript only) Manual color options Black Only 4-Color Edge Control Edge Control Maximum PANTONE®* color matching Swatch book color matching 7 Maintenance HP print cartridges Non-HPprint cartridges Print cartridge authentication HP fraud hotline Print cartridge storage Using the printer control panel Using the embedded Web server (for network connected printers) Using printer Status and Alerts (for directly connected printers) Using HP Web Jetadmin To change the print cartridge Page INCORRECT <COLOR> or INCORRECT SUPPLIES Locating supplies Supply item locations Supply replacement guidelines Solve a Problem Making room around the printer for replacing supplies Supplies replacement clearance diagram Approximate replacement intervals for supplies Page When to clean the OHT sensor To clean the OHT sensor Page 8 Problemsolving Factors affecting printer performance Status messages Warning messages STATUS CLEARABLE WARNINGS Error messages Control panel messages Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page To disable paper jam recovery Page Page Page Jam in Tray 1 or Tray Page Page Page Jam in Tray 3 or Tray Page Page Page Page Jams in the top cover Jammed paper Crumpled paper in the fuser Paper wrapped around the fuser Jam in the top cover WARNING! Note Page Page Jam in paper input path or paper path Page Page Jam in duplex path Page Page Paper handling problems Page Page Page Page Page Page Printer response problems Page Page Page Printer control panel problems Color printing problems Page Incorrect printer output Guidelines for printing with different fonts Software application problems Print quality problems associated with paper Overhead transparency defects Paper Transparency 41.5 UNEXPECTED TYPE IN Print quality problems associated with the environment Print quality problems associated with jams Print quality problems associated with maintenance Working with memory and print server cards To install memory and font DIMMs Page Page Enabling memory To enable memory for Windows To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows To check DIMM installation To install an HP Jetdirect print server card Page Page Page B Supplies and accessories To order printing supplies directly through the computer software Printer Supplies, accessories, and part numbers Page Page C Service and Support Page Page Page Priority on-siteservice Next-day on-siteservice Weekly (volume) on-siteservice Page D Printer specifications Operating environment specifications Acoustic emissions E Regulatory information Protecting the environment Ozone production Energy consumption Paper use Plastics HP Printing Supplies Returns and Recycling Program Information U.S returns Non-U.S recycling Page Page Laser safety Canadian DOC regulations EMI statement (Korea) VCCI statement (Japan) Laser Statement for Finland Luokan 1 laserlaite VAROITUS VARNING HUOLTO Page Glossary Page Page Page Index L language