Issue

Cause

Printer feeds incorrect page

The correct size paper is not

size

loaded in the input tray.

 

The correct size paper is not

 

selected in the software

 

application or printer driver.

The correct size paper for Tray 1 is not selected in the printer control panel.

The paper size is not configured correctly for the input tray.

The guides in the tray are not against the paper.

The custom/standard switch in the tray is not in the correct position.

Printer pulls from incorrect tray You are using a driver for a different printer.

The specified tray is empty.

Tray behavior for the requested tray is set to FIRST in the system setup submenu of the Configure Device menu.

The paper size is not configured correctly for the input tray.

The guides in the tray are not against the paper.

The Custom/Standard switch in the tray is not in the correct position.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Solution

Load the correct size paper in the input tray.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

From the control panel, select the correct size paper for Tray 1.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Use a driver for this printer.

Load paper in the specified tray. Change the setting to

EXCLUSIVELY.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Load paper in the requested tray.

or

Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray.

ENWW

Paper handling problems 165

Page 174 Page 176
Page 175
Image 175
HP 5500 manual Printer feeds incorrect, Size, Exclusively
Page 174 Page 176

5500 specifications

The HP 5500 series is a powerful line of color inkjet printers designed for demanding office environments that require versatility, speed, and professional-quality outputs. Notably, these printers are well-regarded for their robust build and user-friendly features, making them suitable for both small teams and large workgroups.

One of the main features of the HP 5500 is its impressive printing speed. Boasting a print speed of up to 30 pages per minute for black and white documents and 20 pages per minute for color, this printer ensures that users can complete their tasks efficiently. The printer's high-capacity ink cartridges contribute to the overall cost efficiency by reducing the frequency of replacements, allowing for less downtime and more continuous workflow.

The HP 5500 series also excels in the area of print quality, consistently delivering vibrant colors and sharp text. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the printers are capable of producing professional-grade documents and graphics. This feature is particularly beneficial for businesses that require high-quality marketing materials, presentations, and reports.

In terms of technology, the HP 5500 utilizes HP’s Advanced Color Technologies, which enhance color accuracy and consistency, resulting in striking prints. The printer is equipped with the HP Photo Ret III technology, which optimizes color output, ensuring a smoother gradation and a more dynamic range in photos and graphics.

Another notable characteristic of the HP 5500 series is its versatile media handling capabilities. It supports various paper sizes and types, including heavy media, glossy brochures, and envelopes. It also features a large input tray capacity, allowing users to load up to 250 sheets of paper, which minimizes the need for frequent paper replenishment.

In terms of connectivity, the HP 5500 provides various options such as USB, Ethernet, and wireless connections, facilitating easy integration into existing office networks. This flexibility allows multiple users to share the printer with ease, enhancing collaborative work.

Overall, the HP 5500 series stands out in the competitive printer market with its balanced combination of speed, quality, and versatility. Businesses looking for a reliable, high-performance printer can count on the HP 5500 to meet their printing needs.
Top Page Image Contents