![](/images/backgrounds/286993/hp-designjet-5500-users-manual-548727179x1.png)
Issue | Cause | Solution |
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Envelopes jam or will not feed | Envelopes are loaded in an | Load envelopes into Tray 1. |
in the printer | unsupported tray. Only Tray 1 |
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| can feed envelopes. |
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| Envelopes are curled or | Try using different envelopes. |
| damaged. | Store envelopes in a controlled |
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| environment. Try rotating the |
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| envelope orientation to load |
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| switch to Custom. See |
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| Envelopes for more information. |
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| Envelopes are sealing because | Try using different envelopes. |
| the moisture content is too high. | Store envelopes in a controlled |
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| environment. |
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| Envelope orientation is | Verify that the envelope is |
| incorrect. | loaded correctly. See |
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| This printer does not support | |
| the envelopes being used. | and sizes or the HP LaserJet |
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| Printer Family Print Media |
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| Guide. |
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| Tray 1 is configured for a size | Configure Tray 1 size for |
| other than envelopes. | envelopes. |
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Output is curled or wrinkled | Paper does not meet the | Use only paper that meets the |
| specifications for this printer. | HP paper specifications for this |
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| printer. See Supported paper |
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| Paper is damaged or in poor | Remove paper from the input |
| condition. | tray and load paper that is in |
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| good condition. |
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| Printer is operating in an | Verify that the printing |
| excessively humid environment. | environment is within humidity |
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| specifications. |
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| You are printing large, solid- | Large, |
| filled areas. | cause excessive curl. Try using |
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| a different pattern. |
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| Paper used was not stored | Remove paper and replace it |
| correctly and may have | with paper from a fresh, |
| absorbed moisture. | unopened package. |
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| Paper has poorly cut edges. | Remove paper, flex it, rotate it |
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| 180 degrees or turn it over, and |
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| then reload it into the input tray. |
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| Do not fan paper. If the problem |
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| persists, replace the paper. |
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| The specific paper type was not | Configure the software for the |
| configured for the tray or | paper (see the software |
| selected in the software. | documentation). Configure the |
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| tray for the paper, see |
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ENWW | Paper handling problems 169 |