Issue

Cause

Solution

 

 

 

Envelopes jam or will not feed

Envelopes are loaded in an

Load envelopes into Tray 1.

in the printer

unsupported tray. Only Tray 1

 

 

can feed envelopes.

 

 

 

 

 

Envelopes are curled or

Try using different envelopes.

 

damaged.

Store envelopes in a controlled

 

 

environment. Try rotating the

 

 

envelope orientation to load

 

 

long-edge first, and set the tray

 

 

switch to Custom. See

 

 

Envelopes for more information.

 

 

 

 

Envelopes are sealing because

Try using different envelopes.

 

the moisture content is too high.

Store envelopes in a controlled

 

 

environment.

 

 

 

 

Envelope orientation is

Verify that the envelope is

 

incorrect.

loaded correctly. See

 

 

Configuring input trays.

 

 

 

 

This printer does not support

See Supported paper weights

 

the envelopes being used.

and sizes or the HP LaserJet

 

 

Printer Family Print Media

 

 

Guide.

 

 

 

 

Tray 1 is configured for a size

Configure Tray 1 size for

 

other than envelopes.

envelopes.

 

 

 

Output is curled or wrinkled

Paper does not meet the

Use only paper that meets the

 

specifications for this printer.

HP paper specifications for this

 

 

printer. See Supported paper

 

 

weights and sizes.

 

 

 

 

Paper is damaged or in poor

Remove paper from the input

 

condition.

tray and load paper that is in

 

 

good condition.

 

 

 

 

Printer is operating in an

Verify that the printing

 

excessively humid environment.

environment is within humidity

 

 

specifications.

 

 

 

 

You are printing large, solid-

Large, solid-filled areas can

 

filled areas.

cause excessive curl. Try using

 

 

a different pattern.

 

 

 

 

Paper used was not stored

Remove paper and replace it

 

correctly and may have

with paper from a fresh,

 

absorbed moisture.

unopened package.

 

 

 

 

Paper has poorly cut edges.

Remove paper, flex it, rotate it

 

 

180 degrees or turn it over, and

 

 

then reload it into the input tray.

 

 

Do not fan paper. If the problem

 

 

persists, replace the paper.

 

 

 

 

The specific paper type was not

Configure the software for the

 

configured for the tray or

paper (see the software

 

selected in the software.

documentation). Configure the

 

 

tray for the paper, see

 

 

Configuring input trays.

 

 

 

ENWW

Paper handling problems 169