Issue

Envelopes jam or will not feed in the printer

Cause

Solution

Envelopes are loaded in an

Load envelopes into Tray 1.

unsupported tray. Only Tray 1

 

can feed envelopes.

 

Envelopes are curled or

Try using different envelopes.

damaged.

Store envelopes in a controlled

 

environment. Try rotating the

 

envelope orientation to load

 

long-edge first, and set the tray

 

switch to Custom. See

 

Envelopes for more information.

Envelopes are sealing because the moisture content is too high.

Envelope orientation is incorrect.

This printer does not support the envelopes being used.

Try using different envelopes. Store envelopes in a controlled environment.

Verify that the envelope is loaded correctly. See Configuring input trays.

See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide.

Output is curled or wrinkled

Tray 1 is configured for a size other than envelopes.

Paper does not meet the specifications for this printer.

Configure Tray 1 size for envelopes.

Use only paper that meets the HP paper specifications for this printer. See Supported paper weights and sizes.

Paper is damaged or in poor condition.

Printer is operating in an excessively humid environment.

You are printing large, solid- filled areas.

Paper used was not stored correctly and may have absorbed moisture.

Paper has poorly cut edges.

Remove paper from the input tray and load paper that is in good condition.

Verify that the printing environment is within humidity specifications.

Large, solid-filled areas can cause excessive curl. Try using a different pattern.

Remove paper and replace it with paper from a fresh, unopened package.

Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper.

The specific paper type was not

Configure the software for the

configured for the tray or

paper (see the software

selected in the software.

documentation). Configure the

 

tray for the paper, see

 

Configuring input trays.

ENWW

Paper handling problems 169

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HP 5500 manual Envelopes jam or will not feed in the printer, Cause Solution, Configuring input trays
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5500 specifications

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