Solving Problems 21
Finding Help InformationBattery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
Drive Problems

Floppy drive problems

TO ACCESS THE TELL ME HOW HELP FILE —
1
Click the
Start
button and click
Help and Support
.
2
Click
User and system guides
and click
User’s guides
.
3
Click
Tell Me How
.
TO ACCESS WINDOWS HELP —
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions shown on the screen.
TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page9.
REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see
page86). If the battery still does not work properly, contact Dell (see page 90).
ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If
the floppy drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.