Dell DMC, G7279, MTC2 IEEE 1394 Device Problems

Solving Problems 29

• Unintelligible characters print from the printer.

• The mouse pointer does not move or "stutters" when it moves.

• Messages appear stating that the computer is not operating at maximum performance.

• Errors occur and programs crash for no apparent reason.

• Nothing displays on the monitor.

IEEE 1394 Device Problems

NOTE: Check Windows Explorer to see if your device is listed as a drive.

REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the hardware

resolves the conflict, see the hardware documentation for configuration and troubleshooting

instructions. If the problem persists, contact the hardware manufacturer for technical assistance.

CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL

TROUBLESHOOTING INFORMATION

CHECK FOR INTERRUPT REQUEST CONFLICTS — See page49.

CHECK THE IEEE 1394 DEVICE — Ensure that the IEEE 1394 device is properly inserted into the

connector.

ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS® —

1

Click the

Start

button.

2

Click

Control Panel

.

3

Click

Printers and Other Hardware

.

If your IEEE 1394 device is listed, Windows recognizes the device.

IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE — Contact Dell (see page90).

IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL — Contact the IEEE 1394 device

manufacturer.

Contents

Main www.dell.com | support.dell.com Dell Dimension 4600 Series Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 Setting Up and Using Your Computer 2 Solving Problems Page 3 Advanced Troubleshooting 4 Adding Parts 5 Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Page Page Finding Information for Your Computer 10 Setting Up and Using Your Computer Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to the Internet Setting Up Your Internet Connection Copying CDs and DVDs How to Copy a CD or DVD Using Blank CD-Rs and CD-RWs Helpful Tips Hyper-Threading Booting to a USB Device Turning Off Your Computer Solving Problems Finding Solutions Page Finding Help Information Battery Problems Floppy drive problems Drive Problems 22 CD drive problems Problems writing to a CD-RW drive DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems Error Messages General Problems The computer stops responding A program stops responding A program crashes repeatedly Other software problems A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Other technical problems General hardware problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read Page Advanced Troubleshooting Diagnostic Lights 40 Page 42 Dell Diagnostics Starting the Dell Diagnostics Dell Diagnostics Main Menu Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Page Adding Parts Front and Back View of the Computer Front View 52 Back View Page Removing the Computer Cover Page Looking Inside Your Computer System Board Adding Cards Page Adding or Replacing the AGP Card Removing an AGP Card Installing an AGP Card Adding or Replacing a Second Hard Drive Page Page Adding a Floppy Drive Page Page Page Adding a Second CD or DVD Drive Page Page Page Page Adding Memory DDR Memory Overview Memory Installation Guidelines Installing Memory Page Replacing the Computer Cover Appendix Specifications 80 NOTE: Page System Setup Overview Viewing Settings Boot Sequence Clearing Forgotten Passwords Replacing the Battery Page Dell Technical Support Policy (U.S.Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals FCC Notices (U.S. Only) Class A Class B FCC Identification Information Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Index A B C D I K L M N R S T U V