104 | Dell DMC, MTC2, G7279 guide

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Sweden (Upplands Vasby)	Website: support.euro.dell.com
International Access Code: 00	E-mail: swe_support@dell.com
Country Code: 46	E-mail Support for Latitude and Inspiron:
City Code: 8	Swe-nbk_kats@dell.com
City Code: 8
	E-mail Support for OptiPlex: Swe_kats@dell.com
	E-mail Support for Servers:
	Nordic_server_support@dell.com
	Technical Support	08 590 05 199
	Relational Customer Care	08 590 05 642
	Home/Small Business Customer Care	08 587 70 527
	Employee Purchase Program (EPP) Support	20 140 14 44
	Technical Support Fax	08 590 05 594
	Sales	08 590 05 185

Switzerland (Geneva)	Website: support.euro.dell.com
International Access Code: 00	E-mail: Tech_support_central_Europe@dell.com
Country Code: 41	E-mail for French-speaking HSB and Corporate
City Code: 22	Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
	Technical Support (Home and Small Business)	0844 811 411
	Technical Support (Corporate)	0844 822 844
	Customer Care (Home and Small Business)	0848 802 202
	Customer Care (Corporate)	0848 821 721
	Fax	022 799 01 90
	Switchboard	022 799 01 01

Taiwan	Technical Support (portable and desktop	toll-free: 00801 86 1011
International Access Code: 002	computers)
Country Code: 886	Technical Support (servers and storage)	toll-free: 00801 60 1256
Country Code: 886
	Corporate Sales	toll-free: 00801 651 227

Thailand	Technical Support (Optiplex, Latitude, and	toll-free: 1800 0060 07
International Access Code: 001	Precision)
Country Code: 66	Technical Support (PowerEdge and PowerVault)	toll-free: 1800 0600 09
Country Code: 66
	Customer Service (Penang, Malaysia)	604 633 4949
	Sales	toll-free: 0880 060 09

104

Appendix

Image 104

Dell DMC, MTC2, G7279 manual 104

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Program is designed for an earlier Microsoft Windows Advanced Troubleshooting Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Adding or Replacing a Second Hard Drive Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer Microsoft Windows License Label Downloads Drivers, patches, and software updates Support questionsOnline courses Technical support Setting Up a Printer Connecting a Parallel PrinterSetting Up and Using Your Computer Printer Cable Screws Clips Parallel printer Cable Notches Connecting a USB PrinterParallel connector on computer USB connector on computer Setting Up a Home and Office NetworkConnecting to a Network Adapter Connecting to the Internet Network Setup WizardClick Checklist for creating a network Network wall jack Network cable If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet How to Copy a CD or DVD Using Blank CD-Rs and CD-RWsCopying CDs and DVDs Click Exact Copy Click Hardware and click Device Manager Hyper-ThreadingHelpful Tips Turn Off Computer Turn off computer window, click Turn off Booting to a USB DeviceTurning Off Your Computer Finding Solutions Solving Problems W . d e l l . c o m s u p p o r t . d e l l . c o m See Battery Problems Drive ProblemsFloppy drive problems Finding Help Information CD drive problems Back of floppy disk Write-protected Not write- protected Problems writing to a CD-RW drive DVD drive problems Mail, Modem, and Internet Problems Hard drive problems Error Messages General Problems Computer stops responding Other software problems Program stops respondingProgram crashes repeatedly Solid blue screen appears Other technical problems General hardware problems Ieee 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Speed light Power ProblemsNetwork integrity Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Identified a faulty module or ErrorIf available, install properly If the problem persists, contact If the problem persists or Different connector and restartYou have identified a faulty Connector or reinstalled all Connector placement That you are installing areMemory module/memory Requirements see Dell Diagnostics Starting the Dell Diagnostics Tab Function Dell Diagnostics Main MenuOption Function What Is a Driver? Reinstalling DriversDrivers Identifying Drivers Using Windows XP Device Driver Rollback Manually Reinstalling DriversRestoring Your Operating System Click Roll Back Driver Using Microsoft Windows XP System Restore Creating a Restore PointClick System Restore Restoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Enabling System Restore Click Performance and MaintenanceClick the System Restore tab Click Performance and Maintenance and click System Advanced Troubleshooting On computers with an optional floppy drive Adding Parts Front and Back View of the ComputerFront View Computer. Instead, perform an operating system shutdown Back View Network jack Removing the Computer Cover Guide Computer cover Cover latch Back of computer Looking Inside Your Computer System Board Adding Cards Securing screw Filler bracket Not fully seated card Fully seated card Bracket Card Card cutoutCrossbar Adding or Replacing the AGP Card Installing an AGP Card Notch Lever Tab Card clip AGP connectorPCI connector AGP card Card clip lever Slot connector Adding or Replacing a Second Hard Drive Drive bracket Existing hard driveScrews Drive bracket Adding a Floppy Drive Bottom tab Side hinges Front panel Top tabMiddle tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Insert Tabs Drive Alignment screws Drive Securing screw Side hinges Front panel DDR Memory Overview Memory Installation GuidelinesAdding Memory Installing Memory Securing clips Connector Notch Replacing the Computer Cover Specifications System InformationExpansion Bus Appendix Ports and Connectors MemoryOther factors Drives Power VideoAudio Network Environmental System SetupOverview Keys Action Viewing SettingsSystem Setup Screens Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Clearing Forgotten Passwords Changing Boot Sequence for Future Boots Replacing the Battery Battery Battery socket Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyFCC Notices U.S. Only Definition of Third-Party Software and Peripherals Class a Class B Contacting Dell FCC Identification Information Appendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index Index 107 108 Index Index Help files accessing, 9Compatibility, 27 restore to previous operating Index 109 Wizard, 27 reinstalling, 47 scanner, 34 System RestoreWizards Program Compatibility Wizard Index 110