Advanced Troubleshooting | Dell DMC, MTC2, G7279 manual

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50 Advanced Troubleshooting

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Dell DMC, MTC2, G7279 manual Advanced Troubleshooting

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Mail, Modem, and Internet Problems Program is designed for an earlier Microsoft Windows Resolving Software and Hardware Incompatibilities Advanced TroubleshootingUsing Microsoft Windows XP System Restore Adding or Replacing a Second Hard Drive Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer Microsoft Windows License Label Online courses Downloads Drivers, patches, and software updatesSupport questions Technical support Setting Up and Using Your Computer Setting Up a PrinterConnecting a Parallel Printer Printer Cable Screws Clips Parallel printer Cable Notches Connecting a USB PrinterParallel connector on computer USB connector on computer Setting Up a Home and Office NetworkConnecting to a Network Adapter Click Checklist for creating a network Connecting to the InternetNetwork Setup Wizard Network wall jack Network cable If you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet Copying CDs and DVDs How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Click Exact Copy Click Hardware and click Device Manager Hyper-ThreadingHelpful Tips Turn Off Computer Turn off computer window, click Turn off Booting to a USB DeviceTurning Off Your Computer Finding Solutions Solving Problems W . d e l l . c o m s u p p o r t . d e l l . c o m See Floppy drive problems Battery ProblemsDrive Problems Finding Help Information CD drive problems Back of floppy disk Write-protected Not write- protected Problems writing to a CD-RW drive DVD drive problems Mail, Modem, and Internet Problems Hard drive problems Error Messages General Problems Computer stops responding Program crashes repeatedly Other software problemsProgram stops responding Solid blue screen appears Other technical problems General hardware problems Ieee 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Speed light Power ProblemsNetwork integrity Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution If available, install properly Identified a faulty module orError If the problem persists, contact You have identified a faulty If the problem persists orDifferent connector and restart Connector or reinstalled all Memory module/memory Connector placementThat you are installing are Requirements see Dell Diagnostics Starting the Dell Diagnostics Tab Function Dell Diagnostics Main MenuOption Function Drivers What Is a Driver?Reinstalling Drivers Identifying Drivers Restoring Your Operating System Using Windows XP Device Driver RollbackManually Reinstalling Drivers Click Roll Back Driver Click System Restore Using Microsoft Windows XP System RestoreCreating a Restore Point Restoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Click the System Restore tab Enabling System RestoreClick Performance and Maintenance Click Performance and Maintenance and click System Advanced Troubleshooting On computers with an optional floppy drive Adding Parts Front and Back View of the ComputerFront View Computer. Instead, perform an operating system shutdown Back View Network jack Removing the Computer Cover Guide Computer cover Cover latch Back of computer Looking Inside Your Computer System Board Adding Cards Securing screw Filler bracket Not fully seated card Fully seated card Bracket Card Card cutoutCrossbar Adding or Replacing the AGP Card PCI connector Installing an AGP CardNotch Lever Tab Card clip AGP connector AGP card Card clip lever Slot connector Adding or Replacing a Second Hard Drive Drive bracket Existing hard driveScrews Drive bracket Adding a Floppy Drive Bottom tab Side hinges Front panel Top tabMiddle tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Insert Tabs Drive Alignment screws Drive Securing screw Side hinges Front panel DDR Memory Overview Memory Installation GuidelinesAdding Memory Installing Memory Securing clips Connector Notch Replacing the Computer Cover Expansion Bus SpecificationsSystem Information Appendix Other factors Ports and ConnectorsMemory Drives Audio PowerVideo Network Environmental System SetupOverview Keys Action Viewing SettingsSystem Setup Screens Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Clearing Forgotten Passwords Changing Boot Sequence for Future Boots Replacing the Battery Battery Battery socket FCC Notices U.S. Only Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Class a Class B Contacting Dell FCC Identification Information Appendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index Index 107 108 Index Index Help files accessing, 9Compatibility, 27 restore to previous operating Index 109 Wizard, 27 reinstalling, 47 scanner, 34 System RestoreWizards Program Compatibility Wizard Index 110