Program stops responding, Program crashes repeatedly | Dell MTC2

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously.

2 Click Applications.

3 Click the program that is no longer responding.

4 Click End Task.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION

Solving Problems

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Dell MTC2, G7279 Program stops responding, Program crashes repeatedly, Solid blue screen appears, Other software problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet Problems Adding or Replacing a Second Hard Drive Advanced TroubleshootingUsing Microsoft Windows XP System Restore Resolving Software and Hardware Incompatibilities Appendix Safety Instructions Safety Instructions W . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Finding Information for Your Computer Technical support Downloads Drivers, patches, and software updatesSupport questions Online courses Printer Cable Setting Up a PrinterConnecting a Parallel Printer Setting Up and Using Your Computer Connecting a USB Printer Parallel connector on computerScrews Clips Parallel printer Cable Notches Setting Up a Home and Office Network Connecting to a Network AdapterUSB connector on computer Network wall jack Network cable Connecting to the InternetNetwork Setup Wizard Click Checklist for creating a network Setting Up Your Internet Connection Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP Click Exact Copy How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Copying CDs and DVDs Hyper-Threading Helpful TipsClick Hardware and click Device Manager Booting to a USB Device Turning Off Your ComputerTurn Off Computer Turn off computer window, click Turn off Solving Problems Finding Solutions W . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery ProblemsDrive Problems Floppy drive problems Back of floppy disk Write-protected Not write- protected CD drive problems DVD drive problems Problems writing to a CD-RW drive Hard drive problems Mail, Modem, and Internet Problems Error Messages Computer stops responding General Problems Solid blue screen appears Other software problemsProgram stops responding Program crashes repeatedly General hardware problems Other technical problems Ieee 1394 Device Problems Mouse Problems Keyboard Problems Network Problems Power Problems Network integritySpeed light Printer Problems Scanner Problems No sound from speakers Sound and Speaker Problems Video and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting If the problem persists, contact Identified a faulty module orError If available, install properly Connector or reinstalled all If the problem persists orDifferent connector and restart You have identified a faulty Requirements see Connector placementThat you are installing are Memory module/memory Starting the Dell Diagnostics Dell Diagnostics Dell Diagnostics Main Menu Option FunctionTab Function Identifying Drivers What Is a Driver?Reinstalling Drivers Drivers Click Roll Back Driver Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring Your Operating System Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Click System Restore Using Dell PC Restore by Symantec Click Performance and Maintenance and click System Enabling System RestoreClick Performance and Maintenance Click the System Restore tab Advanced Troubleshooting Front and Back View of the Computer Front ViewOn computers with an optional floppy drive Adding Parts Computer. Instead, perform an operating system shutdown Back View Network jack Guide Removing the Computer Cover Computer cover Cover latch Back of computer Looking Inside Your Computer System Board Securing screw Filler bracket Adding Cards Card Card cutout CrossbarNot fully seated card Fully seated card Bracket Adding or Replacing the AGP Card AGP card Card clip lever Slot connector Installing an AGP CardNotch Lever Tab Card clip AGP connector PCI connector Adding or Replacing a Second Hard Drive Existing hard drive ScrewsDrive bracket Drive bracket Adding a Floppy Drive Side hinges Front panel Top tab Middle tabBottom tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Drive Alignment screws Insert Tabs Drive Securing screw Side hinges Front panel Memory Installation Guidelines Adding MemoryDDR Memory Overview Installing Memory Notch Securing clips Connector Replacing the Computer Cover Appendix SpecificationsSystem Information Expansion Bus Drives Ports and ConnectorsMemory Other factors Network PowerVideo Audio System Setup OverviewEnvironmental Viewing Settings System Setup ScreensKeys Action Boot Sequence Option SettingsChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Replacing the Battery Battery Battery socket Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only FCC Notices U.S. Only Class a Class B FCC Identification Information Contacting Dell Appendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index 107 Index Index Help files accessing, 9 Compatibility, 27 restore to previous operating108 Index Wizard, 27 reinstalling, 47 scanner, 34 System Restore Wizards Program Compatibility WizardIndex 109 Index 110