Solving Problems 27
A program stops respondingA program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft® Windows® operating systemA solid blue screen appearsOther software problems
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
→
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown,
press the power button for at least 8 to 10 seconds until the computer turns off. Press the power
button again to restart the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION