IBM 6345, 2194, 2193 Software technical support, Additional support, Hardware warranty service

Software technical support

If you need help setting up or installing the preinstalled or bundled software programs during the 30-day "Up and Running" support period, technical support representatives will help you install (or reinstall) the software that came with your computer if necessary. They will ensure that the program is successfully installed so you can start the program. Support for your "how to" questions about software programs is available for a fee. For more information, see “How and when do I purchase additional support?” on page 2-9.

Note:

To find the machine type, model number, and serial number, open the drive-access door and look in the bottom right corner.

Additional support

There are times you may need additional assistance after the 30-day "Up and Running" support period. You may also require "How to" help and support as you use your computer. IBM PC HelpCenter technicians can assist you for a fee. For more information, see “How and when do I purchase additional support?” on page 2-9.

Hardware warranty service

In some cases, the computer that you purchased may not function as warranted. If this happens, during the period of your warranty, the IBM PC HelpCenter will arrange for warranty service for IBM factory-installed hardware.

Your computer is subject to the terms of the IBM hardware product warranty and IBM Program License Agreement which are included with your computer. Please read these terms carefully.

If your computer needs to be serviced, please provide the servicer with the Product Recovery and Diagnostics disc that came with your computer. This will help the servicer to complete the required service.

If your computer is having a problem that is not covered by the warranty, see “How and when do I purchase additional support?” on page 2-9.

Note:

If your call is not covered by 30-day "Up and Running" support or the warranty, you will be required to provide a major credit card number for support.

2-6IBM Personal Computer User Guide