IBM 2194, 6345, 2193 manual Solving modem problems, Modem problems

Solving modem problems

Your modem is designed to provide reliable and trouble-free service. However, should you experience any difficulty, the information in this section can help you determine and resolve the source of the problem. If you cannot resolve the problem after reading this section, contact your IBM PC HelpCenter for assistance. See “How and when do I contact the IBM PC HelpCenter?” on page 2-5.

Table 3: Modem problems

If the problem is:	Here's what to do:
Modem does not respond	1.	Make sure the modem is not configured with a
to commands		conflicting COM port and IRQ setting.
	2.	Make sure the communications software is configured
		with the correct COM and IRQ settings (same COM
		port and IRQ line as the modem). Your
		communications software will not be able to send and
		receive data if it does not have the correct COM and
		IRQ settings of the modem.
	3.	Make sure the modem is properly initialized by the
		communications software. The modem can be
		improperly initialized if you have selected an incorrect
		modem type. Select "Hayes Compatible" modem type
		and "Rockwell" in your data communications software.
		Select "Generic class 1" and "Rockwell" in your fax and
		voice software, respectively. You may also be prompted
		by the software to enter an initialization string. Use
		AT&F as your initialization string.
Modem dials but does not	1.	Make sure the phone line is working properly. A noisy
connect		line will prevent proper modem operation.
	2.	Check for busy signal, ringback, or a remote answering
		system.

Note: If any of these problems continue after taking the actions listed, see “Chapter 2. HelpWare support and services” for information on obtaining service.

Diagnosing and recovering from problems 10-15