Contents 5
Drive Problems . . . . . . . . . . . . . . . . . . . . . 58
Optical drive problems . . . . . . . . . . . . . . . 59
Hard drive problems . . . . . . . . . . . . . . . . 60
E-Mail, Modem, and Internet Problems . . . . . . . . 60
Error Messages . . . . . . . . . . . . . . . . . . . . . 63
Keyboard Problems . . . . . . . . . . . . . . . . . . . 64
Lockups and Software Problems . . . . . . . . . . . . 65
The computer does not start up . . . . . . . . . . 65
The computer stops responding . . . . . . . . . . 65
A program stops responding . . . . . . . . . . . . 65
A program crashes repeatedly . . . . . . . . . . 65
A program is designed for an earlier Microsoft®
Windows® operating system . . . . . . . . . . . 66
A solid blue screen appears . . . . . . . . . . . . 66
Other software problems . . . . . . . . . . . . . 67
Media Card Reader Problems . . . . . . . . . . . . . . 68
Memory Problems . . . . . . . . . . . . . . . . . . . . 69
Mouse Problems . . . . . . . . . . . . . . . . . . . . 70
Network Problems . . . . . . . . . . . . . . . . . . . 71
Power Problems . . . . . . . . . . . . . . . . . . . . . 72
Printer Problems . . . . . . . . . . . . . . . . . . . . 73
Scanner Problems . . . . . . . . . . . . . . . . . . . . 74
Sound and Speaker Problems . . . . . . . . . . . . . 75
No sound from speakers . . . . . . . . . . . . . . 75
No sound from headphones . . . . . . . . . . . . 76