Solving Problems 67
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS,
OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR
COMPUTER THROUGH THE START MENU