64 Solving Problems
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
OPERATING SYSTEM NOT FOUND —Contact Dell (see "Contacting Dell" on
page 183).
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 100),
reconnect the keyboard cable as shown on the setup diagram for your computer,
and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD —Connect a properly working keyboard to the computer,
and try using the keyboard.
ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP
PROGRAM —See "System Setup" on page 170)
RUN THE HARDWARE TROUBLESHOOTER —See "Restoring Your Operating
System" on page 91.