IBM 2194, 6345, 2193 HelpWare support and services, What do I do first?, What is IBM HelpWare?

Chapter 2. HelpWare support and services

Note:

The following support and service information applies only to machine types 2196 and 2197. For other machine types, refer to the support and services information that was provided with the computer.

What do I do first?

What is IBM HelpWare?

IBM HelpWare is a comprehensive set of technical support and service options.

From 30-day "Up and Running" support to help with popular programs, IBM HelpWare has a variety of services and solutions for you. These options are available from IBM whenever you need help for as long as you own your IBM Personal Computer. Even when your software support expires, HelpWare will still be there to support you with services available for purchase.

Read on to find out when and what methods of support are available at no additional charge and when charges will apply.

Need quick help?

There are two ways to get help quickly from IBM:

Internet	Refer to the section titled “How do I get help electronically?” on
	page 2-4 for the Internet address for your country or region.
Telephone	Refer to the section entitled “How and when do I contact the
	IBM PC HelpCenter?” on page 2-5 for information about the
	telephone services of HelpWare.

HelpWare support and services 2-1