IBM 2194, 6345, 2193 manual Quick problem solving chart, 10-6IBM Personal Computer User Guide

Quick problem solving chart

There is a problem	Did you add hardware?	No	From Windows, run the PC Dr for Windows program . Use the Quick Test
with the computer.			Diagnostics option.	See "Starting PC Dr for Windows" on page 10-20 for details.
			Did the computer pass the test?
	Yes				No
			Yes

Remove the hardware you installed and restart the computer.

Does the computer still have the problem?

Yes

From Windows, run the PC Dr for Windows program . Use the Quick Test Diagnostics option. See "Starting PC Doctor for Windows" on page 10-20 for details.

Did the computer pass the test?

Yes

Run the diagnostics program on the Recovery and Diagnostics CD. Use

the Run Normal Test option. See "Starting the Enhanced Diagnostics Program" on page 10-21 for details.

No

Did the computer pass all hardwawre tests?

YesNo

You do not have a hardware problem.

See the Support Information section.

The hardware you added may need to be setup differently or may be incompatible. IBM Helpware can help! See the Support Information section.

No

You may have a hardware problem. First, see "Solving hardware and software problems" on page 10-7. If this does not fix the problem, see the Support Information section.

You may have a hardware problem. First, see "Solving hardware and software problems" on page 10-7. If this does not fix the problem, see the Support Information section.

Run the diagnostics program on the Recovery and Diagnostics CD. Use

the Run Normal Test option. See "Starting the Enhanced Diagnostics Program" on page 10-21 for details.

You may have a hardware problem . First, see "Solving hardware and software problems" on page 10-7. If this does not fix the problem, see the support information section.

Did the computer pass all the hardware tests?

YesNo

You do not have a hardware problem . See the Support Information section.

You may have a hardware problem. First, see "Solving hardware and software problems" on page 10-7. If this does not fix the problem, see the Support Information section.

10-6IBM Personal Computer User Guide