IBM 6345, 2194, 2193 manual Insert the Recovery and Diagnostics CD-ROM into

Table 1: Hardware problems (Continued)

If the problem is:	Here's what to do:
Modem/communications	1. Make sure the telephone cord is securely connected.
errors		Your Setup Poster shows how the cord should be
		connected.
	2.	Make sure the telephone line works by plugging a
		working telephone into the same telephone outlet that
		the computer was plugged into. Then make sure you
		can place a call.
	3.	Make sure your modem cord is connected to an analog
		telephone line. For additional help, see “Setting up
		communications” on page 4-10.
	4.	Make sure you are calling the correct number, and that
		you are using the correct communications settings. For
		additional help, see the user's guide for your
		communications software.
	5.	Make sure no one is using the telephone while you are
		communicating with another computer.
	6.	If some communications programs work but others do
		not, there may be a configuration problem. For
		additional help, see the user's guide for your
		communications software.
	7.	Make sure the modem adapter card is installed
		correctly. For instructions on installing adapter cards in
		the system unit, see “Adding and removing adapter
		cards” on page 8-4.
	8.	If you have Call Waiting feature on your phone, make
		sure it is disabled.
When the computer is	1. Choose BIOS Features Setup from the Configuration/
turned on, the message		Setup Utility menu, and make sure that the Boot
“Insert a system diskette		Sequence is set correctly.
and press Enter to reboot”	2. Make sure the drive power and signal cables are
appears		securely attached to the back of the hard disk drive.
		For instructions on working in the system unit, see
		“Removing and adding drives” on page 8-6.
	3.	Insert the Recovery and Diagnostics CD-ROM into the
		CD-ROM drive, and restart the computer. Follow the
		instructions on your screen to restore the operating
		system files to your computer's hard disk.

Note: If any of these problems continue after taking the actions listed, see “Chapter 2. HelpWare support and services” for information on obtaining service.

Diagnosing and recovering from problems 10-11