Part 2. Support information, Express Maintenance on | IBM 2193

Part 2. Support information

This part contains the various support and services the IBM HelpCenter provides.

This part contains the following chapters:

•“Chapter 2. HelpWare support and services” on page 2-1

This chapter contains details on the IBM HelpWare support and services. It tells you what to do in case you need computer-related assistance or information.

•“Chapter 3. Express Maintenance” on page 3-1

This chapter contains information about the Express maintenance service available in some countries.

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IBM 2193, 6345, 2194 manual Part 2. Support information, HelpWare support and services on, Express Maintenance on

Contents

Types 2193, 2194, Personal ComputerPage Second Edition April Page Contents Power management features Vii Bios Setup configuration Adding and replacing system board components Adding and removing adapter cards and drives Appendix B. Modem information Part 6. Technical reference Appendix A. Specification tables Index Appendix C. Monitor terminology Appendix D. WarrantyPage Conventions used in this book SymbolsHighlighting Highlight Purpose Xiii Safety informationInstallation To avoid shock hazard Safety while working with hardware Disconnecting your computer Regulatory safety notice for the CD-ROM and DVD-ROM drive Lithium battery notice Xvii Laser compliance statement Consignes de sécurité Installation Xix Consignes de sécurité lors de la manipulation du matériel Consignes de sécurité relatives au modem Xxi Consignes relatives à la pile au lithiumConsignes de sécurité pour l’unité de CD-ROM et de DVD-ROM Conformité aux normes relatives aux appareils laser Xxiii Regulatory noticesNorth American FCC and telephone company requirements Canadian Department of Communications certification label Xxv IBM Personal Computer machine types 2196, 2197, Xxvii European Community Directive Conformance StatementTrademarks Product Year 2000 Notice Information Xxix Page Arranging a comfortable and productive work area ErgonomicsArranging your work area Xxxi Positioning the keyboard Choosing a chairPositioning the monitor Xxxiii Positioning the mouse Xxxiv IBM Personal Computer User Guide Part 1. Learning about this book Using this book onPage How this book is organized Using this bookUsing this book 2IBM Personal Computer User Guide Part 3 Controlling system settings Part 5 Troubleshooting 4IBM Personal Computer User Guide Where to find more information Part 2. Support information HelpWare support and services onExpress Maintenance on Page What is IBM HelpWare? HelpWare support and servicesHelpWare support and services What do I do first? Online documentation What can I do on my own?Printed documentation Software Diagnostics Internet How do I get help electronically?Electronic support Day Up and Running support How and when do I contact the IBM PC HelpCenter?What help can I get by telephone? Software technical support Hardware warranty serviceAdditional support 6IBM Personal Computer User Guide Before you call 8IBM Personal Computer User Guide You can purchase support in the following ways How and when do I purchase additional support?Purchasing additional HelpWare services 10IBM Personal Computer User Guide Flat rate To order additional support packages International Warranty Service Not Available 12IBM Personal Computer User Guide Express Maintenance Express Maintenance 2IBM Personal Computer User Guide Power management features on Part 3. Controlling system settingsBios Setup configuration on Getting started onPage Getting started Getting started Getting the best performance from your monitor Controlling monitor settings Customizing display properties Power saver featureChanging display settings Tips for choosing display properties Monitor Using the Windows Help function to select display properties Adjusting the speaker volume Controlling volume Adjusting the headphone volume 8IBM Personal Computer User Guide Getting ready to print Connecting your modem to the telephone network Setting up communications Configuring your communications software Microsoft Network Configuring your computer for a connection to the InternetIBM Internet Connection Services Click on the Internet Connection Wizard option Using the Rapid Access II keyboardInternet Connection Wizard 14IBM Personal Computer User Guide Power management features Power management features Software shutdown Using the software shutdown feature System Standby Using the Windows 98 Start menuUsing the power button When the system is in normal on state Using the Power Management feature in Windows Monitor standby Bios Setup configuration Bios Setup configuration Configuration/Setup Utility overview Bios Setup configuration When the computer is off Entering SetupWhen the computer is on Configuration/Setup Utility menu Working with the Setup menus F10 Enter Esc Viewing system information and product data Loading the default settings Changing parameter settings Exiting Setup Canceling changes Devices and I/O Ports Setup parameters IDE drives setup USB Setup PS/2 Mouse Detect Function Video Setup Start Options Boot Up NumLock Status Quick Power-On Self TestBoot Up Floppy Seek Typematic Rate Chars/Sec Typematic Rate SettingGate A20 Option Date and Time Typematic Delay MsecHalt On Power Management Setup Advanced SetupCache Control ROM Shadowing Activity Monitor Video Off Method 18IBM Personal Computer User Guide Set Password Clock Generator ConfigurationAutomatic Power On Acpi suspend Type 20IBM Personal Computer User Guide Using other configuration utilities 22IBM Personal Computer User Guide Part 4. Upgrading and replacing hardware Preparing to upgrade onPage Preparing to upgrade Preparing to upgrade For conflicts with other system resources Evaluating your new hardwareFor conflicts with system resources used by adapter cards Recording your changes Planning your hardware changes Resolving resource conflicts Using SetupUsing the Windows 98 Device Manager Removing the top cover Taking safety precautionsOpening the system unit 6IBM Personal Computer User Guide Looking inside the system unit 8IBM Personal Computer User Guide Adding and removing adapter cards and drives Adding and removing adapter cards and drives Click on View devices by type Resolving conflicts with installed adapter cardsSetting modem card configurations Working with the hardware in the system unit Adding and removing adapter cards Installing adapter cards Removing adapter cards Removing and adding drives Identifying signal cable connectors Guidelines for connecting IDE/ATA signal cables 8IBM Personal Computer User Guide Guidelines for connecting diskette interface signal cables Removing the diskette drive Removing the CD-ROM drive Removing the hard disk drive Installing a drive in Bay 14IBM Personal Computer User Guide For Drives Updating the Cmos settings in SetupFor adapter cards 16IBM Personal Computer User Guide Adding and replacing system board components Adding and replacing system board components Identifying system board parts machine type Processor FAN, processor and heat sink U5 Locating system board jumpers and connectors machine type Identifying system board parts machine type 2194 Processor FAN, processor and heat sink J1 Adding and replacing system board components Setting a jumper Card connector and jumper informationIdentifying adapter card connectors Upgrading the system memory Installing memory modules Verifying the system memory Removing memory modules Replacing the system battery 12IBM Personal Computer User Guide Updating the Cmos settings in Setup 14IBM Personal Computer User Guide Diagnosing and recovering from problems on Part 5. TroubleshootingPage Diagnosing and recovering from problems Diagnosing and recovering from problems Yes Before you panic some simple fixes10-2IBM Personal Computer User Guide Dram Yes, more than once Is anything displayed on the monitor? 10-4IBM Personal Computer User Guide Step Is anything displayed on the monitor? 10-6IBM Personal Computer User Guide Quick problem solving chart Hardware problems Solving hardware and software problemsSolving hardware problems 10-8IBM Personal Computer User Guide Diagnosing and recovering from problems 10-10IBM Personal Computer User Guide Insert the Recovery and Diagnostics CD-ROM into 10-12IBM Personal Computer User Guide Software problems Solving software problems 10-14IBM Personal Computer User Guide Modem problems Solving modem problems 10-16IBM Personal Computer User Guide Error codes and messages Error codes and messages 10-18IBM Personal Computer User Guide 1783 Starting PC-Doctor for Windows IBM Diagnostic Programs10-20IBM Personal Computer User Guide Select PC-Doctor for Windows Click PC-Doctor for Windows Reinstalling device drivers Starting the IBM Enhanced Diagnostics program 10-22IBM Personal Computer User Guide Recovering factory-installed programs and files Diagnosing and recovering from problems 10-24IBM Personal Computer User Guide Appendix D. Warranty on page D-1 Appendix A. Specification tables on page A-1Part 6. Technical reference Appendix B. Modem information on page B-1Page Memory module placement Appendix A. Specification tablesSpecification tables A-1 Memory module placement 2IBM Personal Computer User Guide Memory map Specification tables A-3Memory map System input/output addresses System input/output addresses Specification tables A-5 System interrupts System interrupts DMA channel assignments Specification tables A-7DMA channel assignments Serial port addresses Serial port addresses Connector functions Connector functionsSpecification tables A-9 10IBM Personal Computer User Guide Specification tables A-11 KBMS1 Modem information B-1 Modem featuresAppendix B. Modem information 2IBM Personal Computer User Guide Modem information B-3 Using the Auto Answer featureOperating your modem # or *70,,,complete telephone number Disabling Call Waiting Executing commands Modem commandsCommand format Modem information B-5 AT commands AT commands Sr=n Modem information B-7 8IBM Personal Computer User Guide Detail for +MS Controls Detail for +MS ControlsModem information B-9 Extended AT commands Extended AT commands Modem information B-11 42bis commands42bis commands Basic Response codes Modem response codes Modem information B-13 RegistersTo read the value of an S register To change the value of an S register Registers Register Function Range/units Default Monitor terms and definitions Appendix C. Monitor terminologyMonitor terminology C-1 2IBM Personal Computer User Guide Warranty D-1 Appendix D. WarrantyWarranty statements 2IBM Personal Computer User Guide Warranties of ANY Kind Warranty D-3 4IBM Personal Computer User Guide Warranty D-5 6IBM Personal Computer User Guide Warranty D-7 8IBM Personal Computer User Guide Warranty D-9 Asia Pacific Part 2 Country-Unique Terms EUROPE, Middle EAST, Africa Emea Warranty D-11 Following terms apply to the country specified Warranty D-13 North America Index Index Simple fixes 10-2 software problems Index Index