Part 5. Troubleshooting | IBM 6345, 2194, 2193 instruction

Part 5. Troubleshooting

This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory.

This part contains the following chapter:

•“Diagnosing and recovering from problems” on page 10-1

This chapter provides troubleshooting information, including error code interpretations. It also includes information to help you recover factory-installed programs and files.

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IBM 6345, 2194, 2193 manual Part 5. Troubleshooting, Diagnosing and recovering from problems on

Contents

Types 2193, 2194, Personal ComputerPage Second Edition April Page Contents Power management features Vii Bios Setup configuration Adding and replacing system board components Adding and removing adapter cards and drives Appendix B. Modem information Part 6. Technical reference Appendix A. Specification tables Index Appendix C. Monitor terminology Appendix D. WarrantyPage Conventions used in this book SymbolsHighlighting Highlight Purpose Safety information InstallationXiii To avoid shock hazard Safety while working with hardware Disconnecting your computer Regulatory safety notice for the CD-ROM and DVD-ROM drive Lithium battery notice Xvii Laser compliance statement Consignes de sécurité Installation Xix Consignes de sécurité lors de la manipulation du matériel Consignes de sécurité relatives au modem Consignes relatives à la pile au lithium Consignes de sécurité pour l’unité de CD-ROM et de DVD-ROMXxi Conformité aux normes relatives aux appareils laser Regulatory notices North American FCC and telephone company requirementsXxiii Canadian Department of Communications certification label Xxv IBM Personal Computer machine types 2196, 2197, European Community Directive Conformance Statement TrademarksXxvii Product Year 2000 Notice Information Xxix Page Arranging a comfortable and productive work area ErgonomicsArranging your work area Xxxi Choosing a chair Positioning the monitorPositioning the keyboard Xxxiii Positioning the mouse Xxxiv IBM Personal Computer User Guide Part 1. Learning about this book Using this book onPage Using this book Using this bookHow this book is organized 2IBM Personal Computer User Guide Part 3 Controlling system settings Part 5 Troubleshooting 4IBM Personal Computer User Guide Where to find more information HelpWare support and services on Express Maintenance onPart 2. Support information Page What is IBM HelpWare? HelpWare support and servicesHelpWare support and services What do I do first? What can I do on my own? Printed documentationOnline documentation Software Diagnostics How do I get help electronically? Electronic supportInternet How and when do I contact the IBM PC HelpCenter? What help can I get by telephone?Day Up and Running support Software technical support Hardware warranty serviceAdditional support 6IBM Personal Computer User Guide Before you call 8IBM Personal Computer User Guide How and when do I purchase additional support? Purchasing additional HelpWare servicesYou can purchase support in the following ways 10IBM Personal Computer User Guide Flat rate To order additional support packages International Warranty Service Not Available 12IBM Personal Computer User Guide Express Maintenance Express Maintenance 2IBM Personal Computer User Guide Power management features on Part 3. Controlling system settingsBios Setup configuration on Getting started onPage Getting started Getting started Getting the best performance from your monitor Controlling monitor settings Power saver feature Changing display settingsCustomizing display properties Tips for choosing display properties Monitor Using the Windows Help function to select display properties Adjusting the speaker volume Controlling volume Adjusting the headphone volume 8IBM Personal Computer User Guide Getting ready to print Connecting your modem to the telephone network Setting up communications Configuring your communications software Configuring your computer for a connection to the Internet IBM Internet Connection ServicesMicrosoft Network Using the Rapid Access II keyboard Internet Connection WizardClick on the Internet Connection Wizard option 14IBM Personal Computer User Guide Power management features Power management features Software shutdown Using the software shutdown feature Using the Windows 98 Start menu Using the power buttonSystem Standby When the system is in normal on state Using the Power Management feature in Windows Monitor standby Bios Setup configuration Bios Setup configuration Configuration/Setup Utility overview Bios Setup configuration Entering Setup When the computer is onWhen the computer is off Configuration/Setup Utility menu Working with the Setup menus F10 Enter Esc Viewing system information and product data Loading the default settings Changing parameter settings Exiting Setup Canceling changes Devices and I/O Ports Setup parameters IDE drives setup USB Setup PS/2 Mouse Detect Function Video Setup Start Options Quick Power-On Self Test Boot Up Floppy SeekBoot Up NumLock Status Typematic Rate Setting Gate A20 OptionTypematic Rate Chars/Sec Typematic Delay Msec Halt OnDate and Time Power Management Setup Advanced SetupCache Control ROM Shadowing Activity Monitor Video Off Method 18IBM Personal Computer User Guide Set Password Clock Generator ConfigurationAutomatic Power On Acpi suspend Type 20IBM Personal Computer User Guide Using other configuration utilities 22IBM Personal Computer User Guide Part 4. Upgrading and replacing hardware Preparing to upgrade onPage Preparing to upgrade Preparing to upgrade Evaluating your new hardware For conflicts with system resources used by adapter cardsFor conflicts with other system resources Recording your changes Planning your hardware changes Using Setup Using the Windows 98 Device ManagerResolving resource conflicts Taking safety precautions Opening the system unitRemoving the top cover 6IBM Personal Computer User Guide Looking inside the system unit 8IBM Personal Computer User Guide Adding and removing adapter cards and drives Adding and removing adapter cards and drives Resolving conflicts with installed adapter cards Setting modem card configurationsClick on View devices by type Working with the hardware in the system unit Adding and removing adapter cards Installing adapter cards Removing adapter cards Removing and adding drives Identifying signal cable connectors Guidelines for connecting IDE/ATA signal cables 8IBM Personal Computer User Guide Guidelines for connecting diskette interface signal cables Removing the diskette drive Removing the CD-ROM drive Removing the hard disk drive Installing a drive in Bay 14IBM Personal Computer User Guide Updating the Cmos settings in Setup For adapter cardsFor Drives 16IBM Personal Computer User Guide Adding and replacing system board components Adding and replacing system board components Identifying system board parts machine type Processor FAN, processor and heat sink U5 Locating system board jumpers and connectors machine type Identifying system board parts machine type 2194 Processor FAN, processor and heat sink J1 Adding and replacing system board components Card connector and jumper information Identifying adapter card connectorsSetting a jumper Upgrading the system memory Installing memory modules Verifying the system memory Removing memory modules Replacing the system battery 12IBM Personal Computer User Guide Updating the Cmos settings in Setup 14IBM Personal Computer User Guide Diagnosing and recovering from problems on Part 5. TroubleshootingPage Diagnosing and recovering from problems Diagnosing and recovering from problems Before you panic some simple fixes 10-2IBM Personal Computer User GuideYes Dram Yes, more than once Is anything displayed on the monitor? 10-4IBM Personal Computer User Guide Step Is anything displayed on the monitor? 10-6IBM Personal Computer User Guide Quick problem solving chart Solving hardware and software problems Solving hardware problemsHardware problems 10-8IBM Personal Computer User Guide Diagnosing and recovering from problems 10-10IBM Personal Computer User Guide Insert the Recovery and Diagnostics CD-ROM into 10-12IBM Personal Computer User Guide Software problems Solving software problems 10-14IBM Personal Computer User Guide Modem problems Solving modem problems 10-16IBM Personal Computer User Guide Error codes and messages Error codes and messages 10-18IBM Personal Computer User Guide 1783 Starting PC-Doctor for Windows IBM Diagnostic Programs10-20IBM Personal Computer User Guide Select PC-Doctor for Windows Click PC-Doctor for Windows Reinstalling device drivers Starting the IBM Enhanced Diagnostics program 10-22IBM Personal Computer User Guide Recovering factory-installed programs and files Diagnosing and recovering from problems 10-24IBM Personal Computer User Guide Appendix D. Warranty on page D-1 Appendix A. Specification tables on page A-1Part 6. Technical reference Appendix B. Modem information on page B-1Page Memory module placement Appendix A. Specification tablesSpecification tables A-1 Memory module placement 2IBM Personal Computer User Guide Specification tables A-3 Memory mapMemory map System input/output addresses System input/output addresses Specification tables A-5 System interrupts System interrupts Specification tables A-7 DMA channel assignmentsDMA channel assignments Serial port addresses Serial port addresses Connector functions Specification tables A-9Connector functions 10IBM Personal Computer User Guide Specification tables A-11 KBMS1 Modem features Appendix B. Modem informationModem information B-1 2IBM Personal Computer User Guide Using the Auto Answer feature Operating your modemModem information B-3 # or *70,,,complete telephone number Disabling Call Waiting Executing commands Modem commandsCommand format Modem information B-5 AT commands AT commands Sr=n Modem information B-7 8IBM Personal Computer User Guide Detail for +MS Controls Modem information B-9Detail for +MS Controls Extended AT commands Extended AT commands 42bis commands 42bis commandsModem information B-11 Basic Response codes Modem response codes Modem information B-13 RegistersTo read the value of an S register To change the value of an S register Registers Register Function Range/units Default Appendix C. Monitor terminology Monitor terminology C-1Monitor terms and definitions 2IBM Personal Computer User Guide Appendix D. Warranty Warranty statementsWarranty D-1 2IBM Personal Computer User Guide Warranties of ANY Kind Warranty D-3 4IBM Personal Computer User Guide Warranty D-5 6IBM Personal Computer User Guide Warranty D-7 8IBM Personal Computer User Guide Warranty D-9 Asia Pacific Part 2 Country-Unique Terms EUROPE, Middle EAST, Africa Emea Warranty D-11 Following terms apply to the country specified Warranty D-13 North America Index Index Simple fixes 10-2 software problems Index Index