•If the IP address of the storage system changed (for example, if the storage system obtains its IP address from a DHCP server and acquired a new one after you added the storage system to the list of backup locations), you must start DiskSafe Express so that it can retrieve the new IP address. You must do this each time the IP address on the storage system changes.

Problem: I can’t change my backup schedule.

Resolution: On the Status page, make sure that the Status is Normal. If protection is stopped (for example, if you recovered the disk or recovered a different partition on the same disk), you cannot change the schedule until you resume protection by clicking “Back Up Now”.

Problem: I forgot my recovery CD password.

Resolution: Reset the password using the storage system. Once you reset it on the storage system, you can use the new password with the recovery CD.

B.4 Creating a Diagnostic File

In some cases, you might need assistance from Technical Support to solve problems that you might have with DiskSafe Express, When you contact the Technical Support team, they might ask you to create a diagnostic file to help them better understand your environment and configuration settings.

You can create a diagnostic file using either the DiskSafe Express application or, in the event of a system failure, using the recovery CD. To create a diagnostic file using the recovery CD, the computer must have a floppy disk drive or a directly connected USB disk.

Note: This diagnostic file does not include the log files associated with the Intelligent Management Agent (IMA). You might be asked to send those files (iscmlib.log and iscmservice.log) separately.

Using DiskSafe Express

To create a diagnostic file using DiskSafe Express:

1.Run DiskSafe Express.

2.From the Action menu, click Create Diagnostic File.

3.Click Save to save the file using the default file name, or type the desired file name in the File name text box and then click Save.

If desired, you can save the file in a different location.

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Freedom9 4020 user manual Creating a Diagnostic File, Using DiskSafe Express
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4020 specifications

The Freedom9 4020 is a cutting-edge network interface device designed for a variety of applications, ranging from home use to small business environments. This versatile device is praised for its robust performance, extensive connectivity options, and user-friendly features, making it an excellent choice for those seeking a reliable network solution.

One of the standout characteristics of the Freedom9 4020 is its advanced wireless capabilities. It supports dual-band Wi-Fi, allowing users to connect to both 2.4 GHz and 5 GHz frequencies. This feature ensures optimal performance by minimizing interference and maximizing speed, making it ideal for high-bandwidth tasks such as streaming and gaming.

In terms of connectivity, the Freedom9 4020 is equipped with multiple Ethernet ports, enabling wired connections for devices that require stable and fast internet access. These ports support Power over Ethernet (PoE), which simplifies installation by eliminating the need for separate power supplies for each connected device. This is particularly beneficial in settings where devices like IP cameras or VoIP phones are deployed.

Another key feature is the device's support for advanced security protocols. The Freedom9 4020 utilizes WPA3 encryption, providing enhanced protection for connected networks. This is crucial in today’s environment, where cybersecurity threats are increasingly prevalent. The device also includes features like a built-in firewall and VPN support, enabling secure remote access for users.

The Freedom9 4020 is designed with scalability in mind. Organizations can seamlessly integrate it into existing networks and expand as their needs grow. This flexibility makes it suitable for various applications, from home automation systems to small business networks.

The user interface is intuitive, featuring a web-based management platform that allows users to monitor and control their network easily. This system provides real-time insights into network performance, making troubleshooting straightforward.

Overall, the Freedom9 4020 stands out as a versatile and powerful networking solution. With its robust wireless performance, extensive connectivity options, strong security features, and user-friendly interface, it meets the demands of modern users looking for reliability and efficiency in their network devices.
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