Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, “Troubleshooting and diagnostics,” on page 51. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 57.

If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 53.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

These items are not covered by the warranty:

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Chapter 7. Getting information, help, and service 59

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Lenovo 6136, 6139, 7348, 8338, 8820 Help and service, Using the documentation and diagnostic programs, Calling for service
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9961, 7187, 6136, 7345, 7629 specifications

The Lenovo 7479, 7629, 9961, 8338, and 7626 are part of Lenovo's diverse and innovative range of devices that cater to varying user needs, from business professionals to casual users. Each model comes with unique features and technological capabilities aimed at enhancing productivity and user experience.

Starting with the Lenovo 7479, it’s designed with portability in mind. Its lightweight structure doesn’t compromise on performance, as it integrates the latest Intel processors, ensuring responsiveness in multitasking scenarios. The 7479 also features a vibrant display that allows users to enjoy a rich visual experience, whether for work-related tasks or media consumption. With an emphasis on security, this model includes a fingerprint reader for secure access.

The Lenovo 7629 is another versatile option, becoming a favorite for those who require robust computing power without sacrificing battery life. Equipped with advanced cooling technology, the 7629 remains efficient during intense usage, such as graphic-intensive applications or gaming. Its high-resolution screen further complements its capabilities, providing sharp visuals and excellent color accuracy.

Model 9961 stands out due to its hybrid functionality, allowing users to switch between traditional laptop and tablet modes seamlessly. This flexibility is perfect for professionals who need to present or collaborate on the go. Additionally, the 9961 comes with a stylus pen, ideal for note-taking or creative tasks, ensuring versatility in its use.

The Lenovo 8338 appeals to gamers and multimedia enthusiasts. Its dedicated graphics card and high-refresh-rate display lead to an immersive experience, whether one is playing the latest games or editing videos. The sound system in the 8338 is engineered for clarity and depth, allowing for an enriching audio experience that complements the visual components.

Lastly, the Lenovo 7626 is tailored for businesses, focusing on durability and performance. Its rugged design can withstand various conditions, making it suitable for travel and outdoor use. Along with long battery life, the 7626 includes features like a backlit keyboard and ample connectivity options, ensuring it meets the demands of a busy work environment.

In conclusion, the Lenovo models 7479, 7629, 9961, 8338, and 7626 each offer distinct features and technological advancements, catering to different user preferences. From portability to performance and flexibility, Lenovo continues to lead in innovation, providing devices that enhance productivity and user satisfaction.
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