Lenovo 7387, 7388, 7389, 7393, 7394, 7395 Chapter 7. Symptom-to-FRU Index 79

POST Error Message Description/Action

Press TAB to show POST screen Pressing the TAB key permits the user to

toggle between the default POST display

screen and a custom POST display screen.

Error: Non-System disk or disk error

Replace and press any key when ready

The BIOS was unable to find a suitable boot

device.

Make sure the boot drive is properly

connected to the computer.

Make sure you have bootable media.

Chapter 7. Symptom-to-FRU Index 79

Contents

Main Page Page Page Contents Chapter 1. About this manual . . . . .1 Lenovo 2006, 2008. Portions IBM Corp. 2005. iii Chapter 2. Safety information . . . . .3 Chapter 3. General information . . . .37 Chapter 10. FRU lists . . . . . . . . 147 iv Machine Type 7397 . . . . . . . . . . . 201 Machine Type 7398 . . . . . . . . . . . 206 Chapter 11. Additional Service Information . . . . . . . . . . . . 209 Appendix. Notices . . . . . . . . . 213 Chapter 1. About this manual Lenovo 2006, 2008. Portions IBM Corp. 2005. 1 Important Safety Information Important information about replacing RoHS compliant FRUs 2 Current or original part Replacement FRU Current or original part Chapter 2. Safety information Lenovo 2006, 2008. Portions IBM Corp. 2005. 3 General safety Electrical safety 4 Safety inspection guide Chapter 2. Safety information 5 Handling electrostatic discharge-sensitive devices 6 Grounding requirements Safety notices (multi-lingual translations) Chapter 2. Safety information 7 8 Use safe practices when lifting. Chapter 2. Safety information 9 Page Page 18 kg (37 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) 12 Chapter 2. Safety information 13 14 CUIDADO: Utilize procedimentos de segurana para levantar equipamentos. Chapter 2. Safety information 15 Page Page Page Page 20 Chapter 2. Safety information 21 ATTENTION: Soulevez la machine avec prcaution. 22 wie folgt vor Chapter 2. Safety information 23 24 ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. Chapter 2. Safety information 25 Page Page Page Chapter 2. Safety information 29 30 ATTENZIONE: Prestare attenzione nel sollevare lapparecchiatura. Chapter 2. Safety information 31 Page Page 34 Chapter 2. Safety information 35 PRECAUCIN: Adopte procedimientos seguros al levantar el equipo. 36 Chapter 3. General information Lenovo 2006, 2008. Portions IBM Corp. 2005. 37 The Lenovo Care program Additional information resources Specifications This section lists the physical specifications for the computer. 38 Machine types 7387, 7388, 7389, 7393, 7394, and 7395 Machine types 7390, 7391, 7392, 7396, 7397, and 7398 This section lists the physical specifications for the computer. Page Chapter 4. General Checkout Lenovo 2006, 2008. Portions IBM Corp. 2005. 41 Problem determination tips 42 Chapter 5. Diagnostics Lenovo 2006, 2008. Portions IBM Corp. 2005. 43 PC-Doctor for Windows PC-Doctor for DOS Creating a diagnostic CD image Creating diagnostic diskettes 44 Running diagnostics from the CD or diskettes Running diagnostics from the Rescue and Recovery workspace Chapter 5. Diagnostics 45 PC-Doctor for Windows PE Running diagnostics from the Rescue and Recovery workspace Navigating through the diagnostics programs 46 Running tests Test results Diagnostics test results produce the following error code format: Fixed disk advanced test (FDAT) Quick and Full erase - hard drive 48 functions. Chapter 5. Diagnostics 49 Viewing the test log Page Chapter 6. Using the Setup Utility Lenovo 2006, 2008. Portions IBM Corp. 2005. 51 Starting the Setup Utility program Viewing and changing settings Using passwords Administrator or Supervisor Password 52 Setting, changing, and deleting an administrator/supervisor password Selecting a startup device Chapter 6. Using the Setup Utility 53 Selecting a temporary startup device Changing the startup device sequence Exiting from the Setup Utility program Page Chapter 7. Symptom-to-FRU Index Lenovo 2006, 2008. Portions IBM Corp. 2005. 55 Hard disk drive boot error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes. The start-up drive is not in the boot sequence in configuration. Diagnostic error codes 56 000-000-XXX BIOS Test Passed No action 000-002-XXX BIOS Timeout Information only Re-start the test, if necessary Page 58 Page 60 Diagnostic Error Code FRU/Action 005-036-XXX Video Register error Chapter 7. Symptom-to-FRU Index 61 1. Video card, if installed 2. System board 005-040-XXX Video IRQ failure No action 006-0XX-XXX Diskette interface error 62 Page 64 No action 015-001-XXX USB port Presence System board 015-034-XXX USB port buffer allocation failure 1. Remove USB device(s) and re-test 2. System board Diagnostic Error Code FRU/Action 015-036-XXX USB port Register error System board 015-040-XXX USB port IRQ failure Chapter 7. Symptom-to-FRU Index 65 No action 018-0XX-XXX PCI Card Failure Diagnostic Error Code FRU/Action 018-197-XXX PCI Card test warning 66 No action 020-0XX-XXX PCI Interface error Page Diagnostic Error Code FRU/Action 025-198-XXX IDE interface test aborted 68 No action 030-00X-XXX 030-01X-XXX SCSI interface failure Diagnostic Error Code FRU/Action 030-198-XXX SCSI interface test aborted Chapter 7. Symptom-to-FRU Index 69 No action No action 035-0XX-XXX RAID interface Failure 70 Chapter 7. Symptom-to-FRU Index 71 No action 086-001-XXX Mouse Port interface Presence 1. Mouse 2. System board 086-035-XXX Mouse Port interface Reset 1. Mouse 2. System board 086-040-XXX Mouse Port interface IRQ failure Diagnostic Error Code FRU/Action 086-197-XXX Mouse Port interface test warning 72 No action No action 089-XXX-XXX Microprocessor failure Diagnostic Error Code FRU/Action 170-0XX-XXX Voltage Sensor(s) failure Chapter 7. Symptom-to-FRU Index 73 No action 175-0XX-XXX Thermal Sensor(s) failure 74 Page 76 Beep symptoms Chapter 7. Symptom-to-FRU Index 77 2 short beeps CMOS setting error POST error codes 78 Chapter 7. Symptom-to-FRU Index 79 Miscellaneous error messages 80 Chapter 7. Symptom-to-FRU Index 81 1. Keyboard 2. Keyboard Cable Undetermined problems 82 Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) Lenovo 2006, 2008. Portions IBM Corp. 2005. 83 Rear connectors 84 Removing the covers 2 Voltage selection switch (some models) 5. If necessary, remove the right-side cover in the same manner. Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 85 Locations 86 Identifying parts on the system board There are different system boards depending on the machine type. Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 87 connector Machine Types 7387, 7388, and 7389 Machine Types 7393, 7394, and 7395 sink 88 11 Front USB connectors (2) 2 Microprocessor fan connector 19 12V power connector 10 Clear CMOS/Recovery jumper Removing and replacing the front bezel Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 89 Replacing a memory module 90 5. Go to Completing the FRU replacement on page 112. Replacing a PCI adapter Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 91 Replacing the CMOS battery 92 7. Install the new battery. Replacing the power supply Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 93 Replacing the system board (Types 7393, 7394, and 7395) 94 10. Lift the small handle 3 and open the retainer 1. 11. Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 95 96 Replacing the system board (Types 7387, 7388, and 7389) 11. 98 12. Lift the microprocessor 2 straight up and out of the socket. 14. Lower the microprocessor straight down into the socket. Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 99 Replacing the microprocessor (Types 7393, 7394, and 7395) 100 Page 102 Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 103 Replacing the microprocessor (Types 7387, 7388, and 7389) 104 7. Lift the microprocessor 2 straight up and out of the socket. Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 105 2 that protects the gold contacts on the new microprocessor 1. 11. 106 Replacing the primary hard disk drive Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 107 Replacing an optical drive 108 Replacing the diskette drive Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) 109 Replacing the power switch/ LED assembly 110 Replacing the front panel card assembly Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 7394, and 7395) Completing the FRU replacement 112 Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) Lenovo 2006, 2008. Portions IBM Corp. 2005. 113 Rear connectors 114 Removing the cover 16 Standard keyboard connector Locations Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) and heat sink 9 System board 5 Hard disk drive 10 Power supply Identifying parts on the system board System board locations are different depending on the machine type. 116 connector Machine Types 7390, 7391, and 7392 Machine Types 7396, 7397, and 7398 sink Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 11 Front USB connectors (2) 2 Microprocessor fan connector 19 12V power connector 10 Clear CMOS/Recovery jumper Removing and replacing the drive bay assembly 118 Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) Replacing a memory module 120 Replacing a PCI adapter Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 121 6. Reinstall the adapter retainer and screw that secures the retainer. Replacing the CMOS battery 122 6. Install the new battery. Replacing the power supply 124 Replacing the system board (Types 7396, 7397, and 7398) 11. system board. 126 Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 127 128 Replacing the system board (Types 7390, 7391, and 7392) 14. Lift the small handle 1. 130 Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 131 Replacing the microprocessor (Types 7396, 7397, and 7398) 132 Page 134 11. system board. Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 135 Replacing the microprocessor (Types 7390, 7391, and 7392) 136 Page 138 11. new system board. Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 139 Replacing the hard disk drive 140 Replacing an optical drive Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 141 Replacing the diskette drive 142 Replacing the power switch/ LED assembly Replacing the front panel card Completing the FRU replacement 144 Chapter 9. Replacing FRUs (Types 7390, 7391, 7392, 7396, 7397, and 7398) 145 Page Chapter 10. FRU lists Lenovo 2006, 2008. Portions IBM Corp. 2005. 147 Machine Type 7387 # 7387 FRUs FRU# 148 42Y9368 N Y Item # 7387 FRUs FRU# Chapter 10. FRU lists 149 7387 FRUs FRU# 45R5317 N Y 41N3482 N Y 150 7387 Keyboards (USB, Productivity) FRU# 7387 Keyboards (USB Preferred - Fullwidth) FRU# 7387 Keyboards (USB, Productivity) FRU# Chapter 10. FRU lists 151 7387 Power Cords FRU# 7387 Adapters and miscellaneous FRUs FRU# 7387 mice FRU# 152 42Y3466 1 Chapter 10. FRU lists 153 154 Chapter 10. FRU lists 155 Machine Type 7388 # 7388 FRUs FRU# 156 41X4241 N Y 2 Microprocessor, 4200+ Athlon64 AM2 X2 (2.2 GHz processor, 89W) (models 41G) 41X1421 N Y 3 Memory module, 512MB PC2-4200 - 533MHz - DDR2 SDRAM (models 21G) Item # 7388 FRUs FRU# Chapter 10. FRU lists 157 7388 Keyboards (USB, Productivity) FRU# 7388 FRUs FRU# 7388 Keyboards (USB, Productivity) FRU# 158 7388 Power Cords FRU# 7388 Adapters and miscellaneous FRUs FRU# 7388 mice FRU# CRU Tier RoHS? Mouse, USB Optical Wheel (all models) 41A5085 1 Y Chapter 10. FRU lists 159 160 7388 Corel Education CDs FRU# Chapter 10. FRU lists 161 Machine Type 7389 # 7389 FRUs FRU# 162 41X1421 N Y 3 Memory module, 512MB PC2-4200 - 533MHz - DDR2 SDRAM (models 41M 41A 42V) 41X4251 2 Y 4 DVD Recordable - Multi Burner Plus -DVD RAM VIII (models 41M 41A 42V 6AG 43G) 7389 FRUs FRU# Chapter 10. FRU lists 163 7389 Power Cords FRU# 7389 Adapters and miscellaneous FRUs FRU# 7389 mice FRU# 164 Page Machine Type 7390 # 7390 FRUs FRU# 166 41X1419 N Y 2 Microprocessor, 4200+ Athlon64 AM2 X2 (2.2 GHz processor, 89W) (models 41B 42H) 41X3547 N Y 3 Combo 48 -32 -48 -16 - - DVD - ROM - CDRW (models 21B 21V 21J 22M 22Q 22H) Item # 7390 FRUs FRU# Chapter 10. FRU lists 167 7390 Keyboards (USB Preferred - Fullwidth) FRU# 7390 FRUs FRU# 41X4251 2 Y 8 Memory module, 1GB PC2-4200 -533MHz - DDR2 SDRAM (models 41B 42H) 168 CRU Tier RoHS? LA Spanish (models 63S 63D 63Y 45S 45D 45Y ) 41A5312 1 Y 7390 Power Cords FRU# 7390 Adapters and miscellaneous FRUs FRU# 7390 mice FRU# Page Machine Type 7392 # 7392 FRUs FRU# 170 41R2950 N Y 2 Microprocessor, 3800+ Athlon64 AM2 X2 (2.0 GHz processor, 89W) (models 21B 22H) 45R5317 N Y 10 Power supply, 220W TFX ; Robust (models 21B 22H) 41N3493 N Y 7392 FRUs FRU# Chapter 10. FRU lists 171 7392 Power Cords FRU# 7392 Adapters and miscellaneous FRUs FRU# 7392 mice FRU# 172 Page Machine Type 7393 # 7393 FRUs FRU# 174 41X3547 N Y 41X2413 N Y 2 Microprocessor, CONROE E6300 1066/1860MHZ-2M (models 91G 92M 93V 94B 94H) Item # 7393 FRUs FRU# Chapter 10. FRU lists 175 40Y9036 N Y 42Y9368 N Y 42Y9369 N Y 176 43C3504 N Y 87H4655 N Y 87H4656 N Y Item # 7393 FRUs FRU# Chapter 10. FRU lists 177 7393 FRUs FRU# 43C3505 N Y 45R7728 N Y 178 7393 Keyboards (USB, Productivity) FRU# 7393 Keyboards (USB Preferred - Fullwidth) FRU# 7393 Keyboards (USB, Productivity) FRU# Chapter 10. FRU lists 179 39M5080 1 Y 7393 Power Cords FRU# 7393 Adapters and miscellaneous FRUs FRU# 180 Chapter 10. FRU lists 181 US/UK/AP/TH (models 6HU 8KU 98H) 87H4753 1 182 Machine Type 7394 # 7394 FRUs FRU# Chapter 10. FRU lists 183 87H4656 N Y 41X4251 2 Y 3 Memory module, 1GB PC2-4200 - 533MHz - DDR2 SDRAM (models 41G 42G 91G) 184 7394 Keyboards (USB, Productivity) FRU# 7394 FRUs FRU# 7394 Keyboards (USB, Productivity) FRU# Chapter 10. FRU lists 185 7394 Power Cords FRU# 7394 Adapters and miscellaneous FRUs FRU# 7394 mice FRU# 186 Page Machine Type 7395 # 7395 FRUs FRU# 188 43C0144 N Y 5 Diskette drive, w/bezel (models) Item # 7395 FRUs FRU# Chapter 10. FRU lists 189 7395 FRUs FRU# 41N3479 Y Y 10 Power supply, 280W, Robust (models 22V 41B 42H 44V 91B 91H) 41N3482 N Y 7395 FRUs FRU# 190 7395 Power Cords FRU# 7395 Adapters and miscellaneous FRUs FRU# 7395 mice FRU# 7395 Keyboards (Fingerprint Reader, USB) FRU# 7395 Power Cords FRU# Chapter 10. FRU lists 191 192 US (models 21M 21A 42H 43M 43A) 41X0440 1 Machine Type 7396 # 7396 FRUs FRU# Chapter 10. FRU lists 193 41X3550 N Y CRU Tier RoHS? 1 Heat Sink/RM Kit, Intel Prescott, Cedar Mill, Smithfield, Presler (all models) 194 43C3504 N Y 41X4251 2 Y 8 Memory module, 1GB PC2-4200 - 533MHz - DDR2 SDRAM (models 41M 42G) 87H4655 N Y 87H4656 N Y Item # 7396 FRUs FRU# Chapter 10. FRU lists 195 7396 FRUs FRU# 43C3505 N Y 45R7728 N Y 196 7396 Keyboards (USB, Productivity) FRU# 41A5312 1 Y 7396 Keyboards (Fingerprint Reader, USB) FRU# Chapter 10. FRU lists 197 7396 mice FRU# 198 CRU Tier RoHS? Mouse, USB optical wheel (all models) 41A5085 1 Y 7396 Power Cords FRU# 7396 Adapters and miscellaneous FRUs FRU# 89P8575 1 Y Speaker Brick - Hong Kong, EMEA (models 4KB 4KH 74B 74H F2B F2H ) 89P8573 1 Y US/UK/AP/TH (models 44H 9BH F2H) 87H4753 1 HK (models 44B 9BB F2B) 87H4773 1 200 US (models 21M 21A 21Q 21T 21H 25H 41M) 41X0440 1 Machine Type 7397 # 7397 FRUs FRU# Chapter 10. FRU lists 201 CRU Tier RoHS? 1 Heat Sink/RM Kit, Intel Prescott, Cedar Mill, Smithfield, Presler (all models) 41R4803 N Y 1 Heat Sink/RM Kit, Intel Prescott, Cedar Mill, Smithfield, Presler (all models) 202 CRU Tier RoHS? 8 Memory module, 512MB PC2-4200 - 533MHz - DDR2 SDRAM (models 21J 22J 23G 45G) 7397 FRUs FRU# 41X4251 2 Y 8 Memory module, 1GB PC2-4200 - 533MHz - DDR2 SDRAM (models 41J 42J) 7397 Keyboards (USB Preferred - Fullwidth) FRU# CRU Tier RoHS? Japanese (models 22J 42J) 41A5310 1 Y Chapter 10. FRU lists 203 7397 mice FRU# 7397 Keyboards (USB Productivity) FRU# 204 7397 Power Cords FRU# Chapter 10. FRU lists 205 7397 Corel Education CDs FRU# CRU Tier RoHS? JP (models 21J 22J 41J 42J) 41X0484 1 Y Machine Type 7398 # 7398 FRUs FRU# 206 87H6455 N Y CRU Tier RoHS? 1 Heat Sink/RM Kit, Intel Prescott, Cedar Mill, Smithfield, Presler (all models) Item # 7398 FRUs FRU# Chapter 10. FRU lists 207 7398 Keyboards (USB Productivity) FRU# 7398 FRUs FRU# 208 Chapter 11. Additional Service Information Lenovo 2006, 2008. Portions IBM Corp. 2005. 209 This section details how to flash (update) the BIOS. Security features Hardware controlled Passwords Updating (flashing) BIOS from a diskette 210 Recovering from a POST/BIOS update failure Power management Chapter 11. Additional Service Information 211 Automatic configuration and power interface (ACPI) BIOS Automatic Power-On features Recovering software 212 Appendix. Notices Lenovo 2006, 2008. Portions IBM Corp. 2005. 213 Television output notice 214 Trademarks

Lenovo Chapter 7. Symptom-to-FRU Index 79

Models: 7387 7388 7389 7393 7394 7395

Chapter 7. Symptom-to-FRU Index 79