•The HMM will have the
This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM portion of the machine label is a
There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM.
•PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
•Remember, all CTO and CMV products are loaded in PEW under the
•PEW can be accessed at the following Web site:
Select Warranty lookup. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION.
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
•eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW).
•eSupport can be accessed at the following Web site: http://www.lenovo.com/support
•To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
•eSupport can be used to view the complete list of FRUs for a machine type and model.
•To view the complete list of FRUs, type in the machine type and model (Example:
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
Use the HMM as a
Chapter 2. Important service information 25