Chapter 2. Important service information

This chapter presents following important service information that applies to all machine types supported by this manual:

•“Strategy for replacing FRUs” on page 19

–“Strategy for replacing a hard disk drive” on page 20

–“Important notice for replacing a system board” on page 20

–“How to use error message” on page 20

•“Strategy for replacing FRUs for CTO, CMV, and GAV” on page 20

–“Product definition” on page 20

–“FRU identification for CTO, CMV, and GAV products” on page 21

Important:

Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and BIOS downloads. Telephone numbers for Lenovo Support are available at:

http://www.lenovo.com/support/phone

System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo® authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/

Strategy for replacing FRUs

Before replacing parts:

Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual.

After a system board is replaced, ensure that the latest BIOS is loaded to the system board before completing the service action.

To download software fixes, drivers, and BIOS, do as follows:

1.Go to http://support.lenovo.com.

2.Enter the product number of the computer or press Auto-detect button on the screen.

3.Select Downloads and drivers.

4.Follow the directions on the screen and install the necessary software.

Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:

•If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue.

•Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one.

•If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms.

Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect.

© Copyright Lenovo 2009, 2011

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Lenovo E30, E31, EDGE 13 manual Important service information, Strategy for replacing FRUs, Before replacing parts
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EDGE 13, E30, E31 specifications

The Lenovo E30, EDGE 13, and E31 are part of Lenovo's well-regarded ThinkPad and Edge series, designed to provide users with versatility, performance, and efficiency. Each model caters to different user needs while maintaining a high standard of build quality and functionality.

The Lenovo E30 is a compact and lightweight business laptop that combines portability with powerful performance. It typically features a 13.3-inch display, making it easy to carry without sacrificing usability. The E30 is equipped with Intel's Core i5 or i7 processors, offering a balance between power and battery efficiency. The laptop supports up to 8GB of RAM, ensuring smooth multitasking for business applications, and provides ample storage options with HDD or SSD configurations available. The integrated graphics chip allows for casual gaming and efficient media playback, while its robust security features, including a fingerprint reader and Trusted Platform Module (TPM), safeguard sensitive information.

Moving to the Lenovo EDGE 13, this model features an ergonomic design and a chiclet keyboard that enhances typing comfort during long working hours. Its 13-inch display boasts vibrant visuals, suitable for both professional presentations and media consumption. The EDGE 13 is also powered by Intel Core processors and can be configured with up to 8GB of RAM, enabling users to run demanding applications seamlessly. Its dedicated graphics option may appeal to users who require enhanced performance for graphic design or gaming. Furthermore, connectivity options are plentiful, including USB 3.0 ports and HDMI output, making it easy to connect peripherals and external displays.

The Lenovo E31 is the larger counterpart in the series, featuring a 14-inch or 15-inch display that is ideal for users who prefer a more extensive screen for their tasks. This model is designed for productivity and collaborative work, with its ample screen real estate facilitating multitasking. Like its predecessors, the E31 is equipped with the latest Intel processors, ensuring it meets the demands of various software applications. The robust build quality is complemented by a spill-resistant keyboard, making it suitable for environmental challenges often faced in business settings. Lenovo emphasizes battery longevity in the E31, which allows users to work longer without needing a recharge.

All three models—E30, EDGE 13, and E31—incorporate advanced technologies such as Lenovo's RapidCharge feature for quick battery refills and enhanced cooling systems that help maintain performance levels during intense tasks. Additionally, Lenovo’s software solutions enhance productivity with tools for managing tasks and securing data.

In summary, whether opting for the portability of the E30, the stylish EDGE 13, or the expanded functionality of the E31, Lenovo offers a solid choice in the business laptop market, tailored to various user needs while ensuring reliability, performance, and security.
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