Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
•“BeforeyoucontactLenovo”onpage145
•“Gettinghelpandservice”onpage146
•“Purchasingadditionalservices”onpage148

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.
Registeringyourcomputer
IfyourcomputerisinstalledwiththeWindows7operatingsystem,registeryourcomputerwithLenovoat
http://www.lenovo.com/register.Formoreinformation,see“Registeringyourcomputer”onpage21.
IfyoursystemisinstalledwiththeWindows8operatingsystem,clickLenovoSupportfromtheStartscreen.
ClickRegistration.Thenfollowonscreeninstructions.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomput er.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessage?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareprogramswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
©CopyrightLenovo2013145