Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.Itincludestroubleshootingchartswhichare
Troubleshootingprocedure,Troubleshooting,Recoveryoverview,andContactingLenovo.
•“Diagnosingprograms”onpage131
•“Troubleshooting”onpage131

Diagnosingprograms

Ifyouexperienceproblemswithyourcomputer,usethefollowingprocedureasastartingpointforsolving
them.

UsingLenovoThinkVantageT oolbox

Note:IfyoursystemisrunningandtheUserGuideisaccessible,seetheUserGuide.
Ifyourcomputerisnotoperatingproperly,youmaybeabletodiagnosetheproblembyhavingLenovo
ThinkVantageT oolboxtestcomponentsofyourcomputer.
Tostartthisprogram,doasfollows:
ForWindows7:
1.ClickStart.
2.MovethepointertoControlPanel,toSystemandSecurity,andthentoLenovo-SystemHealth
andDiagnostics.
ForWindowsXP:
1.ClickStart.
2.MovethepointertoAllPrograms,toThinkVantage,andthentoLenovoThinkVantageT oolbox.
IftheLenovoThinkVantageT oolboxisnotinstalledonyourcomputer ,goto
http://web.lenovothinkvantagetoolbox.com/,clickDownloadLenovoThinkVantage
Toolbox,andfollowtheinstructionsonthescreen.
Formoreinformationaboutthisprogram,seetheHelpfortheprogram.
Runninganytestsmaytakeuptoseveralminutesorlonger.Makesureyouhavetimetoruntheentiretest;
donotinterruptthetestwhileitisrunning.WhenpreparingtocontacttheCustomerSupportCenter ,besure
toprintthetestlogsothatyoucanrapidlyprovideinformationtothehelptechnician.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou
turniton.Tocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat
applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.
Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,
consulttheonlinehelporthelistshippedwithyourcomputer.
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