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Lenovo G460 manual Troubleshooting Sound problems, Battery problems, Hard disk drive problem

Models: G460

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Chapter 5. Troubleshooting

Sound problems

No sound can be heard from the	• Make sure that:
speaker even when the volume is	- The Mute function is off.
turned up.	- The headphone jack is not used.
	- The headphone jack is not used.
	- Speakers are selected as the playback device.

Battery problems

Your computer shuts down before the battery status indicator shows empty.

-or-

Your computer operates after the battery status indicator shows empty.

The operating time for a fully charged battery is short.

The computer does not operate with a fully charged battery.

The battery does not charge.

•Discharge and recharge the battery.

•For details, see “Handling the battery” in Chapter 2.

•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

•For details, see “Handling the battery” in Chapter 2.

A hard disk drive problem

The hard disk drive does not work.	• In the Boot menu in BIOS Setup Utility, make sure that the hard
	disk drive is included in the Boot Device Priority correctly.

A startup problem

The Microsoft® Windows operating	• Use the OneKey Rescue system to help solve or identify your
system does not start.	problem. For details about OneKey Rescue system, see “Chapter 4.
	OneKey Rescue system” on page 25.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating system.
	• There is not enough space to store the backed up data. You will need
	to free more hard disk space on your system partition (C drive).
Fail to restore system partition to	• The system partition, such as the partition size or the drive capacity
factory default.	of C, has been modified.

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Lenovo G460 manual Troubleshooting Sound problems, Battery problems, Hard disk drive problem, Startup problem

Contents

Lenovo G460/G560 First Edition January Copyright Lenovo Page Explanation of hard disk capacity Dear userContents Unpack Important safety information„ Read this first Working placeImportant safety information Correct usage proceduresService and upgrades Getting to know your computer „ Lenovo G460„ Lenovo G560 Getting to know your computerVolume buttons Power buttonIndicators Built-in Select models onlyVGA port Fan louversRJ-45 port USB portOptical drive Right-side viewFront view Battery latch Manual Battery pack„ Lenovo G560 Learning the basics „ Connect to the power„ Configure the operating system „ Read the manualsPutting your computer into sleep state „ Shutting down your computerLearning the basics „ Removing the battery pack „ Checking battery status„ Charging the battery Left click button „ Handling the batteryBottom left area Bottom right areaG560 „ Numeric keypadG460 „ Function key combinations OneKey Rescue system button a Volume buttons c~e select models onlyMute/Unmute Volume down Volume up Energy Management button bSystem status indicators G460 G560„ Attaching a security lock not supplied „ Using VeriFace„ Using passwords Utility„ Connecting an ExpressCard device select models only „ Using memory cards not supplied„ Connecting a universal serial bus USB device Inserting a memory cardLearning the basics Inserting an ExpressCard/34 device „ Connecting a Bluetooth enabled device select models onlyEnabling Bluetooth communications Removing an ExpressCard/34 deviceWireless network technology connect without wiring Using the Internet„ Software configuration „ Hardware connectionEnabling wireless connection „ Using Wi-Fi/WiMax select models onlyUsing the Internet Hardware connection„ Using Mobile Broadband select models only Inserting the SIM cardNotched Corner Using the Internet Removing the SIM card OneKey Rescue system „ IntroductionTroubleshooting When do I need to restore the system to the factory status? TroubleshootingWhat can I do if the backup process fails? Keyboard problems Display problemsPassword problem Troubleshooting Sleep or hibernation problems Computer screen problemsHard disk drive problem Troubleshooting Sound problemsBattery problems Startup problemTroubleshooting Other problems Replacing the battery Upgrading and replacing devicesUpgrading and replacing devices Handling a hard disk driveUpgrading and replacing devices Replacing memory Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Appendix A. Getting help and service Calling the customer support centerAppendix A. Getting help and service Getting help around the worldWarranty Service Telephone Numbers „ Notice of static-electricity „ Be careful about where and how you workAppendix B. Use, and care information „ For outdoor use „ Be gentle with your computer„ Carry your computer properly „ Handle storage media and drives properly„ Other important tips „ Data safety„ Take care in setting passwords „ Questions about vision? „ Ergonomic information„ What if you are traveling? „ General tips for maintenance „ Cleaning your computer display „ Cleaning the cover of your computer„ Cleaning your computer keyboard „ How to obtain warranty service Appendix C. Lenovo limited warranty„ What this warranty covers „ What your service provider will do to correct problems„ Your additional responsibilities „ Replacement of a product or partAppendix C. Lenovo limited warranty Information„ Limitation of liability „ What this warranty does not cover„ Use of personal information „ European Economic Area EEA „ Dispute resolution„ Other rights „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul SubesiCourier or Depot Service „ Types of warranty serviceCustomer Replaceable Unit CRU Service On-site Service Customer Carry-In or Mail-In ServiceAppendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices „ Export classification notice Appendix E. NoticesWindows Windows XPWireless related information „ Wireless interoperability„ Safety information related to Mobile Broadband „ Usage environment and your healthElectronic emissions notices „ Federal Communications Commission FCC Statement„ German Class B Compliance Statement „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ European Union Compliance Statement Class B Compliance „ General recycling statement „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Japan recycling statements „ Disposing of a Lenovo Computer ComponentsAppendix E. Notices „ Read first regulatory information Factory preinstalled Wireless LAN/WiMAX moduleAppendix F. Lenovo regulatory notice „ USA Federal Communications Commission FCCFCC ID and installation of the module Ii FCC ID of wireless moduleII. Preinstalled integrated Bluetooth module Appendix F. Lenovo regulatory noticeIC Certification number „ Canada Industry Canada ICIII. Simultaneous use of RF transmitters Numéro d’homologation IC Modules de réseaux local sans fil pré-installé à l’usineIV Exposure of humans to RF fields RSS-102 II Module Bluetooth intégré préinstallé „ Electronic emission notices Federal Communications Commission FCC Statement„ Europe EU Declaration of Conformity Appendix F. Lenovo regulatory notice G460&G560 For model BCM92070MDREF For model 112BNHMW For model BCM94313HMG2L For model AR5B95 For model 622ANHMW For model AR5B93 For model BCM943225HM Restriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta l-UE „ Notice for users in Morocco „ Notice for users in Pakistan„ Notice for users in Ukraine „ Notice for users in Croatia For model BCM92070MDREFFor model BCM943225HM For model BCM94313HMG2L For model 622ANHMW For model 112BNHMW For model AR5B93 For model AR5B95 „ Notice for users in Brazil Appendix F. Lenovo regulatory notice „ Notice for users in Saudi Arabia 100 101 102 103 104 „ Notice for users in UAE „ Notice for users in India „ Notice for users in Indonesia„ Notice for users in Malaysia For model Intel 622ANHMW„ Notice for users in the Philippines 108„ Notice for users in Singapore 109„ Notice for users in Thailand For model AR5B93 For model DA102889„ Notice for users in Taiwan 111112 113 „ Notice for users in South Africa Appendix G. Features and specifications Appendix G. Features and specifications Index 117Problems IndexDo not Return IT to the Store New World. New Thinking.TM