Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

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Lenovo G460 manual Appendix A. Getting help and service, Calling the customer support center
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G460 specifications

The Lenovo G460 is a versatile and reliable laptop that caters to a wide range of users, from students to professionals. Known for its balance of performance, portability, and affordability, the G460 is designed to meet the demands of everyday computing tasks with ease.

One of the standout features of the Lenovo G460 is its 14-inch display, boasting a resolution of 1366 x 768 pixels. This size strikes a perfect balance between being large enough for comfortable viewing and compact enough for easy transportation. The display is complemented by Lenovo's unique BrightVision technology, which enhances color reproduction and brightness, making it suitable for both indoor and outdoor usage.

Under the hood, the Lenovo G460 is powered by Intel’s Core i3 or Core i5 processors, offering solid performance for multitasking and productivity applications. With options for up to 8 GB of DDR3 RAM, users can run multiple applications simultaneously without experiencing noticeable lag. This is ideal for students working on projects or professionals managing multiple tasks.

Storage options vary, with traditional hard drives providing ample space for documents, media, and applications. Users can choose configurations with up to 500 GB of storage or, for those seeking faster data access speeds, a variant with a solid-state drive (SSD) is also available.

The G460 also incorporates Lenovo's OneKey Recovery feature, allowing users to easily back up data and restore the system in case of any malfunctions. This is particularly beneficial for those who prioritize data security and ease of use in their computing experience.

Connectivity options are another highlight of the Lenovo G460. It comes equipped with USB ports, an HDMI port for connecting to external displays, and a card reader for easy media transfer. Built-in Wi-Fi ensures seamless internet connectivity, while the included Ethernet port provides a reliable option for wired network access.

The laptop features a comfortable keyboard with good key travel, making typing a pleasant experience. Additionally, the touchpad is responsive and supports multi-touch gestures for easier navigation.

In summary, the Lenovo G460 is a well-rounded laptop that caters to a diverse user base. With its solid performance, practical features, and user-friendly design, it remains a popular choice for those seeking affordability without compromising on functionality. Whether for education, work, or entertainment, the G460 offers a reliable solution for everyday computing needs.
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