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Lenovo S10 manual Getting Help and Service

Models: S10

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S9-S10 User Guide V1.0_en.book Page 49 Wednesday, July 23, 2008 5:53 PM

Chapter 5. Getting Help and Service

Getting Help and Service ---------------------------------------------------------

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

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Lenovo S10 manual Getting Help and Service

Contents

User Guide Lenovo IdeaPad S9/S10New World. New Thinking.TM S9/S10 User Guide V1.0 EN cover1-4If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE ENERGY STAR model information Table 1. ENERGY STAR power-management features, by operating system Explanation of Hard Disk Capacity S9-S10 User Guide V1.0en.book Page 4 Wednesday, July 23, 2008 553 PM II. A portion of the hard disk space is used for specific purposesChapter 2. Using Your ContentsChapter 3. Using external Chapter 6. Safety, Use, and CareAppendix C. Specifications ContentsAppendix A. Lenovo Limited Appendix B. CustomerTop View Chapter 1. Getting to Know Your Computera b c d Integrated cameraWireless device switch Power buttonChapter 1. Getting to Know Your Computer Computer display Microphone built-inLeft-side View AC power adapter jackChapter 1. Getting to Know Your Computer Fan louversChapter 1. Getting to Know Your Computer Right-side ViewSecurity keyhole PCI Express card slotThe system status indicators show the current status of your computer System status indicatorsBuilt-in speakers for rich powerful sound Front ViewChapter 1. Getting to Know Your Computer Bottom Viewa b c d S9-S10 User Guide V1.0en.book Page 6 Wednesday, July 23, 2008 553 PMBattery latch - manual Battery latch - spring loadedBattery pack Chapter 1. Getting to Know Your ComputerHard Disk Drive/Memory RAM compartment Chapter 1. Getting to Know Your Computerƒ Hard Disk Drive ƒ Memory RAM compartmentPutting your computer to Stand by or Shutting It Down Chapter 2. Using Your Computer„ Putting your computer to Stand By „ Shutting Down Your computerChapter 2. Using Your Computer Using the Touch PadUsing the Keyboard Chapter 2. Using Your Computer„ Numeric Keypad „ Function Key Combinations Chapter 2. Using Your ComputerFn + F2 Turn off/on the LCD screen Chapter 2. Using Your ComputerChapter 2. Using Your Computer „ OneKey Rescue System buttonFor details, see OneKey Rescue System User Guide Using memory cards Chapter 2. Using Your ComputerS9-S10 User Guide V1.0en.book Page 15 Wednesday, July 23, 2008 553 PM Chapter 2. Using Your Computer Using the Integrated Camera„ Inserting a memory card „ Removing a memory cardUsing the Internet „ Using LAN portChapter 2. Using Your Computer Chapter 2. Using Your Computer „ Using wireless LANChapter 2. Using Your Computer Securing your computer„ Attaching a Security Lock Optional Chapter 2. Using Your Computer „ Using PasswordsChapter 2. Using Your Computer To set a Supervisor PasswordOnly a system administrator is able to perform this procedure Chapter 2. Using Your Computer Changing or Removing the Supervisor Password1 Select Set Supervisor Password, and press the Enter key Chapter 2. Using Your Computer To set a User Password Changing or Removing the User PasswordS9-S10 User Guide V1.0en.book Page 23 Wednesday, July 23, 2008 553 PM S9-S10 User Guide V1.0en.book Page 24 Wednesday, July 23, 2008 553 PM Chapter 2. Using Your ComputerInstalling Device Drivers Using battery and AC adapterChapter 2. Using Your Computer „ Your Computer Batteries„ Checking Battery Status „ Using the AC AdapterChapter 2. Using Your Computer 1 Connect the power cord to the transformer pack Chapter 2. Using Your Computer„ Handling the Battery „ Charging the BatteryChapter 2. Using Your Computer DangerChapter 2. Using Your Computer ƒ Keep the battery pack away from fireDanger Connecting a Universal Serial Bus USB device Chapter 3. Using external devicesS9-S10 User Guide V1.0en.book Page 31 Wednesday, July 23, 2008 553 PM Chapter 3. Using external devicesConnecting a PC card device Chapter 3. Using external devicesS9-S10 User Guide V1.0en.book Page 32 Wednesday, July 23, 2008 553 PM Connecting an external display „ Connecting a VGA monitorChapter 3. Using external devices Connecting a headphone and audio device Chapter 3. Using external devicesS9-S10 User Guide V1.0en.book Page 34 Wednesday, July 23, 2008 553 PM Connecting an external microphone Chapter 3. Using external devicesS9-S10 User Guide V1.0en.book Page 35 Wednesday, July 23, 2008 553 PM Connecting a Bluetooth device „ Enabling Bluetooth communicationsChapter 3. Using external devices Chapter 4. Troubleshooting Frequently Asked Questionsyour computer, see Lenovo IdeaPad S9/S10 Setup Poster Where are the recovery discs? Chapter 4. TroubleshootingWhere can I find warranty information? How can I contact the Customer Support Center?„ Display Problems TroubleshootingChapter 4. Troubleshooting When I turn on the computer, nothing appears on the screenChapter 4. Troubleshooting ƒ Touch the touch pad ƒ Press any key ƒ Press the power buttonMy screen goes blank while the computer is on „ Keyboard Problems „ A Password ProblemChapter 4. Troubleshooting I forgot my password„ Sleep or Hibernation Problems Chapter 4. TroubleshootingThe computer enters sleep mode unexpectedly „ Computer Screen Problems Chapter 4. TroubleshootingThe screen is blank 3 Click the Advanced Settings button Chapter 4. Troubleshooting The screen is unreadable or distortedChapter 4. Troubleshooting Incorrect characters appear on the screen „ Battery Problems „ Sound ProblemsChapter 4. Troubleshooting Your computer operates after the battery status indicator shows empty„ A Startup Problem „ A Hard Disk Drive Problem„ Other Problems Chapter 4. TroubleshootingChapter 4. Troubleshooting The computer does not start from a device you wantS9-S10 User Guide V1.0en.book Page 48 Wednesday, July 23, 2008 553 PM Getting Help and Service Chapter 5. Getting Help and ServiceGetting Help on the Web Calling the Customer Support CenterChapter 5. Getting Help and Service The following items are not covered Chapter 5. Getting Help and Serviceƒ Machine Type and Model Chapter 5. Getting Help and ServiceGetting Help around the World Chapter 5. Getting Help and ServiceS9-S10 User Guide V1.0en.book Page 53 Wednesday, July 23, 2008 553 PM Important Safety Information Chapter 6. Safety, Use, and Care Information„ Conditions That Require Immediate Action Chapter 6. Safety, Use, and Care InformationChapter 6. Safety, Use, and Care Information „ Safety Guidelines„ Service and Upgrades Chapter 6. Safety, Use, and Care InformationS9-S10 User Guide V1.0en.book Page 57 Wednesday, July 23, 2008 553 PM „ Power Cords and Power Adapters Chapter 6. Safety, Use, and Care Information DangerDanger S9-S10 User Guide V1.0en.book Page 59 Wednesday, July 23, 2008 553 PM Chapter 6. Safety, Use, and Care Information„ Extension Cords and Related Devices Chapter 6. Safety, Use, and Care Information„ Plugs and Outlets DangerChapter 6. Safety, Use, and Care Information „ Power Supply StatementDanger S9-S10 User Guide V1.0en.book Page 61 Wednesday, July 23, 2008 553 PM„ Lithium Coin Cell Battery Notice Chapter 6. Safety, Use, and Care InformationDanger Chapter 6. Safety, Use, and Care Information „ Heat and Product VentilationDanger ƒ Keep the cover closed whenever the computer is plugged in Chapter 6. Safety, Use, and Care Information„ CD and DVD Drive Safety Chapter 6. Safety, Use, and Care InformationDanger „ Electrical Current Safety Information Chapter 6. Safety, Use, and Care InformationDanger To connect 1. Turn everything OFF Chapter 6. Safety, Use, and Care Information„ Laser Compliance Statement Chapter 6. Safety, Use, and Care InformationChapter 6. Safety, Use, and Care Information DangerS9-S10 User Guide V1.0en.book Page 69 Wednesday, July 23, 2008 553 PM „ Liquid Crystal Display LCD Notice Chapter 6. Safety, Use, and Care Information Danger„ Be Careful about Where and How You Work Chapter 6. Safety, Use, and Care InformationCaring Your Computer S9-S10 User Guide V1.0en.book Page 72 Wednesday, July 23, 2008 553 PM Chapter 6. Safety, Use, and Care InformationNot all such appliances cause a significant electrostatic charge Chapter 6. Safety, Use, and Care Information„ Be Gentle with Your Computer Chapter 6. Safety, Use, and Care Information„ Carry Your Computer Properly „ For outdoor use„ Data Safety Chapter 6. Safety, Use, and Care Information„ Handle Storage Media and Drives Properly Chapter 6. Safety, Use, and Care Information „ Take Care in Setting Passwords„ Other Important Tips S9-S10 User Guide V1.0en.book Page 76 Wednesday, July 23, 2008 553 PMChapter 6. Safety, Use, and Care Information „ Cleaning the Cover of Your ComputerChapter 6. Safety, Use, and Care Information „ Cleaning Your Computer KeyboardAccessibility and Comfort „ Cleaning Your Computer DisplayChapter 6. Safety, Use, and Care Information Chapter 6. Safety, Use, and Care Information „ Ergonomic InformationS9-S10 User Guide V1.0en.book Page 80 Wednesday, July 23, 2008 553 PM S9-S10 User Guide V1.0en.book Page 81 Wednesday, July 23, 2008 553 PM Chapter 6. Safety, Use, and Care InformationChapter 6. Safety, Use, and Care Information Maintenance„ What If You are Traveling? „ Questions about Vision?Chapter 6. Safety, Use, and Care Information „ General Tips for Maintenanceƒ Update device drivers and BIOS when needed Chapter 6. Safety, Use, and Care Informationƒ Turn off the computer and start the recovery process Chapter 6. Safety, Use, and Care Information„ What This Warranty Covers Appendix A. Lenovo Limited Warranty„ How to Obtain Warranty Service „ What Your Service Provider Will Do to Correct ProblemsAppendix A. Lenovo Limited Warranty Appendix A. Lenovo Limited Warranty „ Exchange of a Product or PartS9-S10 User Guide V1.0en.book Page 88 Wednesday, July 23, 2008 553 PM Appendix A. Lenovo Limited Warranty „ Your Additional Responsibilities„ Use of Personal Information „ What This Warranty Does not Cover Appendix A. Lenovo Limited Warranty„ Limitation of Liability S9-S10 User Guide V1.0en.book Page 91 Wednesday, July 23, 2008 553 PM Appendix A. Lenovo Limited WarrantyAppendix A. Lenovo Limited Warranty „ Dispute Resolution„ Other Rights S9-S10 User Guide V1.0en.book Page 92 Wednesday, July 23, 2008 553 PMAppendix A. Lenovo Limited Warranty „ European Economic Area EEAS9-S10 User Guide V1.0en.book Page 93 Wednesday, July 23, 2008 553 PM Appendix A. Lenovo Limited Warranty Warranty InformationAppendix A. Lenovo Limited Warranty „ Types of Warranty Service1 Customer Replaceable Unit “CRU” Service S9-S10 User Guide V1.0en.book Page 95 Wednesday, July 23, 2008 553 PM3 Courier or Depot Service Appendix A. Lenovo Limited Warranty 2 On-site Service4 Customer Carry-In or Mail-In Service S9-S10 User Guide V1.0en.book Page 96 Wednesday, July 23, 2008 553 PMAppendix A. Lenovo Limited Warranty Lenovo Warranty Service Telephone NumbersWarranty Service Telephone Numbers S9-S10 User Guide V1.0en.book Page 97 Wednesday, July 23, 2008 553 PMAppendix A. Lenovo Limited Warranty +7-495S9-S10 User Guide V1.0en.book Page 98 Wednesday, July 23, 2008 553 PM Appendix B. Customer Replaceable Units CRUs Specifications Appendix C. SpecificationsEnvironment ƒ Temperature SizeBattery pack Appendix C. Specificationsƒ Lithium-ion Li-Ion battery pack Nominal voltage 11.1 V dc Power source AC adapterNotices Appendix D. NoticesLenovo United States, Inc 1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of LicensingAppendix D. Notices „ Export classification notice „ Television output noticeAppendix D. Notices Wireless related information „ Wireless InteroperabilityAppendix D. Notices Appendix D. Notices „ Usage Environment and Your HealthElectronic Emissions Notices „ Federal Communications Commission FCC StatementAppendix D. Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix D. Notices Appendix D. Notices „ German Class B Compliance StatementInformationen in Hinsicht EMVG Paragraf 4 Abs. 1 Appendix D. NoticesAppendix D. Notices „ European Union Compliance Statement Class B Compliance„ Japanese VCCI Class B Statement „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Appendix D. NoticesWEEE and Recycling Statements „ General Recycling StatementAppendix D. Notices Appendix D. Notices EU WEEE StatementsJapan Recycling Statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix D. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix D. Notices Notice for Users in the U.S.A Notice on Deleting Data from Your Hard DiskAppendix D. Notices Appendix D. Notices ƒ Using the preinstalled recovery program, bring the hard disk back to factory-ship stateAppendix D. Notices TrademarksIndex Password Lenovo Limited WarrantyProblems KeyboardIndex