Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

“Before you contact Lenovo” on page 125

“Getting help and service” on page 125

“Purchasing additional services” on page 127

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

What is the problem? Is it continuous or intermittent?

Is there an error message? What is the error code, if any?

What operating system are you using? Which version?

Which software applications were running at the time of the problem?

Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

What is the name of your Lenovo product?

What is the machine type?

What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2013

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Lenovo S540 manual Getting support, Before you contact Lenovo, Getting help and service

S540 specifications

The Lenovo S540 is a sophisticated laptop designed for both performance and portability, making it an excellent choice for professionals and students alike. This device showcases a blend of modern aesthetics and powerful functionality, representing a notable entry in Lenovo's versatile lineup.

At the heart of the Lenovo S540 lies an Intel Core processor, available in multiple configurations, enabling users to select the level of performance that best suits their needs. These processors deliver exceptional speed and responsiveness, allowing users to seamlessly handle demanding tasks such as video editing, graphic design, or multitasking across various applications.

One of the standout features of the S540 is its stunning display. The laptop offers a Full HD display with vibrant colors and sharp details, whether you are watching movies, editing photos, or simply browsing the web. The narrow bezels around the screen enhance the viewing experience, making it an immersive option for both work and entertainment.

In terms of design, the Lenovo S540 boasts a sleek and lightweight chassis, making it ideal for on-the-go usage. Weighing in at just over 3.5 pounds, it easily fits into backpacks or briefcases, perfect for commuters or students moving between classes. The premium build quality ensures that it not only looks good but can also withstand daily wear and tear.

Battery life is another highlight, with the S540 offering impressive longevity that can last up to 12 hours on a single charge. This capability is crucial for users who may not have immediate access to a power source while out and about. Furthermore, it features rapid charge technology allowing users to recharge the battery quickly when needed.

Connectivity options on the S540 are generous, including USB-C, USB 3.1, HDMI, and a headphone/microphone combo jack. These ports facilitate easy connection to a variety of devices and peripherals, enhancing the overall usability of the laptop.

The Lenovo S540 also makes considerable use of modern technologies such as Intelligent Cooling, which adjusts performance and efficiency based on usage patterns, and TrueBlock Privacy Shutter, providing users with physical protection for the webcam when not in use.

With its balance of style, performance, and innovative features, the Lenovo S540 stands out as a formidable option in the competitive landscape of ultrabooks, making it a prime choice for anyone in need of a reliable and capable laptop.