Troubleshooting, Where are the recovery discs? | Lenovo U350

Chapter 5. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue System” on page 35.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 59 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 77.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is preinstalled with an operating system, Lenovo provides all the drivers you need in your hard disk.

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Lenovo U350 manual Troubleshooting, Where are the recovery discs?

Contents

Lenovo IdeaPad U350 First Edition May Copyright Lenovo 2009. All rights reserved Respective Users Explanation of hard disk capacity Page Page Contents Appendix F. Features Contents Appendix B. Use and careAppendix C. Lenovo limited 117 Important safety information Important safety information„ Read this first Iii Important safety information Unpack Important safety information Working place Important safety information On using Vii Important safety information Viii Important safety information Service and upgrades Getting to know your computer Mute button Ambient Light Sensor Power buttonGetting to know your computer Touchpad Wireless module antennas Computer display Left-side view Right-side view Bottom view Getting to know your computer Speakers Battery pack Install the battery pack „ Connect to the powerLearning the basics „ Read the manuals „ Turn on the computer „ Configure the operating systemLearning the basics Putting your computer into sleep state „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Right click button Using the touchpadLeft click button „ Numeric keypad Using the keyboard „ Function key combinations Fn + F1 Fn + EscFn + F2 Fn + F3 Special keys and buttons Mute button Learning the basics OneKey Rescue System button Touchpad indicator System status indicators „ Attaching a security lock not supplied Securing your computer „ Using passwords „ Using VeriFace „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card Enabling Bluetooth communications „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only Page Wired connection Using the Internet Using the Internet „ Software configuration„ Hardware connection Cable Wi-Fi Wireless connection Enabling wireless connection „ Using Wi-Fi/WiMax specific models onlySoftware configuration Hardware connection „ Using Mobile Broadband specific models only Inserting the SIM card Removing the SIM card Using the Internet „ Introduction OneKey Rescue SystemOneKey Rescue System OneKey Rescue System „ Using Lenovo OneKey Recovery in Windows OneKey Rescue System Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting What can I do if the backup process fails? Display problems Troubleshooting Computer is on Password problem Sleep or hibernation problems Troubleshooting Keyboard problems Computer does not return from sleep mode and does not work Sound problems Troubleshooting Computer screen problems Startup problem Troubleshooting Battery problemsHard disk drive problem Made Troubleshooting OneKey Rescue System problems Respond Troubleshooting Other problems Upgrading and replacing devices Replacing the battery Upgrading and replacing devices Handling a hard disk drive Replacing the hard disk drive Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Caring your computer „ Be careful about where and how you workAppendix B. Use and care information Appendix B. Use and care information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use and care information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service SMS Warranty Service Telephone Numbers Toll Free Number Outside of Sao Paulo Region Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows Vista Windows XP 100 „ Wireless interoperability 101 „ Usage environment and your health 102 „ Safety information related to Mobile Broadband 103 104 Electronic emissions notices„ Federal Communications Commission FCC Statement 105 „ Industry Canada Class B Emission Compliance Statement 106 „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement 107 108 „ European Union Compliance Statement Class B Compliance 109 110 „ Japan Compliance Statement for Power line Harmonics„ Korea Class B 111 Weee and recycling statements„ General recycling statement 112 EU Weee statements 113 Japan recycling statements 114 „ Disposing of a Lenovo Computer Components 115 116 117 Appendix F. Features and SpecificationsModel Name IdeaPad U350 Form Factor 118 Appendix F. Features and Specifications Ports 119 Trademarks 120 Index Index 121 122 If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM