Appendix C Troubleshooting | AMX MVP-8400 instruction

Appendix C: Troubleshooting

Appendix C: Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

Panel Doesn’t Respond To Touches

Verify that the protective laminate coating on the LCD is removed before beginning any calibration process.

The protective cover acts to press on the entire LCD and makes calibration difficult because the user can’t calibrate on specific crosshairs when the sheet is pressing on the whole LCD.

Batteries Will Not Hold Or Take A Charge

Symptom: Batteries will not hold or take a charge and there is no indication of charging, on the bargraphs or in the Batteries Setup page.

To keep the batteries from being damaged (from operating at too low a level), the firmware places them into a protected state.

The panel must have the latest firmware (if it doesn’t, the firmware can be found at amx.com, in the Dealers/Tech Center > Firmware Files.> Modero).

1.Load the firmware into the panel, using NetLinx Studio.

2.After loading the firmware, power cycle the MVP (this is a complete power cycle, not a Reboot). The panel will now show the current firmware version within the Setup > Panel Information page.

3.Connect the power supply to the panel. You will see 2 warning messages on the display.

The first one warns that the batteries are low and must be charged.

The second warning tells you that the second battery is in aprotected mode, and needs to be inserted into the first battery slot.

4.Swap the batteries, the top slot is considered the first slot, and now the batteries will be reset.

5.Wait a few minutes and then check the Batteries page on the MVP to see any charging activity on the bar graphs.

The "Sensor" device (in the Online Tree tab below the MVP panel)should show v1.24 or higher after the upgrade, as shown in FIG. 75:

FIG. 75 "Sensor" device in the Online Tree tab

MVP-7500/8400 Modero Viewpoint Wireless Touch Panels	163

Image 171

AMX MVP-8400 manual Appendix C Troubleshooting, Panel Doesn’t Respond To Touches, Batteries Will Not Hold Or Take a Charge

Contents

MVP-7500/8400 AMX Limited Warranty and Disclaimer FCC Information Page Table of Contents Upgrading MVP Firmware Panel Calibration 141 Appendix B Wireless Technology 151 MVP Modero Viewpoint Wireless Touch Panels OverviewFG5965-01 MVP Specifications MVP Specifications MVP-7500 LCD Memory factory defaultWeight Specifications FG2255-07 Included AccessoriesCertifications Other AMX Equipment MVP-BP Specifications MVP-BP Power PackInstalling MVP-BP Batteries MVP-BP Specifications If you are only using one battery, use Battery Slot #1 Compact Flash Card Security Installing the NXA-CFSP Compact Flash CardAccessing the MVP’s Internal Components NXA-CFSP Compact Flash Installing the Compact Flash Upgrade Card Removing the Installed Card Care When Handling the Card Page 802.11b Wireless Interface Card Specifications Wireless Interface Cards802.11b Wireless Interface Card Specifications NXA-WC80211GCF 802.11g Wireless Interface Card NXA-WC80211GCF Specifications RF Frequency Ranges Wireless LAN SecurityRadio Technology Receiver Sensitivity Firmware Requirements Installing the 802.11g Card and AntennaAccess the MVP’s Internal Components Preparing the MVP’s Rear Housing Installing the Mounting Template Installing the NXA-WC80211GCF Closing and Securing the MVP Enclosure Outer housing latch attachment locations Wireless Interface Cards Configuring Communications Modero Setup and System SettingsAccessing the Setup and Protected Setup Pages Wireless Settings Page Wireless Access Overview Setting the Panel’s Device NumberHot Swapping Configuring a Wireless Network Access Configure the Panel’s Wireless IP SettingsWireless communication using a Dhcp Address Using the Site Survey tool Wireless communication using a Static IP Address Site Survey Configure the Card’s Wireless Security Settings MVP connection IP info Wireless Card security settings Required Information By default, this field displays Automatically set Ssid Select Wireless Settings Manually set Ssid Locate the Wireless Security section FIG These WEP Key identifier values must match for both devices WEP Key # Keyboard Select System Settings Choose a Master Connection Mode System Settings page USB Connection USB driver installation popup window Configure a Virtual NetLinx Master using NetLinx Studio Assigning Communication Settings for a Virtual Master Connection Modes Mode Description ProceduresEthernet Master Connection to a Virtual Master via Ethernet Configuring Communications Ethernet G4 Web Control Using G4 Web Control to Interact with a G4 Panel Configuring Communications Using your NetLinx Master to control the G4 panel Web Control VNC installation and Password entry screens Configuring Communications Upgrading MVP Firmware Configure the panel for a USB Connection Type Upgrading the Modero Firmware via the USB portPrepare Studio for communication via the USB port Default Modero panel value is Confirm and Upgrade the firmware via the USB port Using USB for a Virtual Master transfer Prepare the Docking Station for firmware transfer via USB Upgrading the Docking Station Firmware via USB Batteries Upgrade the Docking Station firmware via USB Device and System values Upgrading MVP Firmware Setup Setup PagesSetup Pages Features on this page include Inactivity Page Flip Display TimeoutTimeout Connection Status Project Information Navigation Buttons Project Information Panel Information Panel Information Time & Date Setup Time & Date SetupRAM Audio Adjustments/Volume Features on these pages includeVolume Supported WAV Sample Rates WAV files Supported sample rates Limit Low Battery WarningBatteries Batteries Charge Status fields are left blank Battery Status Protected Setup Pages Features on the Protected Setup page includeProtected Setup Protected Setup Navigation Buttons Reboot PanelDocking Station G4 Web Control Settings G4 Web ControlG4 Web Control Panel Password Password SetupPassword Setup G4 Web Control Timeout Calibration User Access Wireless Settings Wireless SettingsIP Settings Network Name Ssid WAP names Access Point MACWireless Security Address RF Link Info Site Survey 802.11g Wi-Fi CF card Open Clear Text Wireless SecurityWireless Security Support 802.11b Wi-Fi CF card Open Clear Text Open Clear Text Settings Open Clear Text SettingsSave/Cancel Static WEP Settings Static WEP SettingsWEP 64 / WEP WEP Keys Default KeyAuthentication Generate Passphrase Wireless Settings page WPA-PSK Settings WPA-PSK Settings EAP-LEAP Settings WPA-PSK SettingsPassword/Pass Phrase EAP-LEAP Settings PasswordIdentity EAP-LEAP sample Cisco System Security EAP-FAST Settings Provisioning EAP-FAST SettingsAnonymous Identity Automatic PAC EAP-PEAP Settings Been DisabledPAC File Location Peap Version EAP-PEAP SettingsInner Authentication Type Certificate Authority EAP-TTLS Settings EAP-TTLS SettingsSsid Service Set Identifier MSCHAPv2 default because its the most common EAP-TLS Settings EAP-TLS Settings Client Certificate Client certificate configurationClient Certificate Configuration Private Key password Certificate Type Possible File Extensions Configuration Field Name Certificate File Type SupportedCertificates and their Extensions Certificate Types Supported by the Modero Firmware Master Connection System SettingsSystem Settings Page Elements Elements of this page include Ethernet Only disabled when USB is selected Following EAP types all support a server certificate EAP Security & Server Certificates Overview Setup Pages MVP Modero ViewPoint Touch Panels Button Assignments CommandsCommands Programming @PHE @CPG@DPG @PDR @PPG @PHT@PPA @PPF @PPT @PPK@PPM @PPN @PST @PPX@PSE @PSP Ppof PpogPpon Index No Name Red Green Blue Programming NumbersRGB triplets and names for basic 88 colors RGB Values for all 88 Basic Colors RGB Values for all 88 Basic Colors Default Font Styles and ID Numbers Font styles and ID numbersFont ID Font type Size Border styles Border styles and Programming numbersBorder Styles and Programming Numbers TPD4 Border Styles by Name TPD4 Border Styles by Name ANI Button CommandsButton Commands Sendcommand Panel,ANI-500,1,25,100 APF BATBAU BCB BCFBCT Entry is required BDOBFB BIM BMC BLN BMC BMFBMF-vt addr range,button states range,data Cont BNC BMIBML BMP BNN BNTBOP BOR BOSBPP BSO BRDBSF BSM BVT BVLBVN BVP ENA CPFDLD DPF FON GDIGIV GRU GLHGLL GRD GSN ICOIRM JSI JSB MDC JSTMBT Pass data TXT TECTEF Effect names MVP Strings to Master MVP Panel Lock Passcode commandsMVP Panel Lock Passcode Commands Miscellaneous MVP Strings back to the Master LPS Text Effects NamesText Effects LPR Defineevent Button Query Commands ?BCB Button Query CommandsAll custom events have the following 6 fields Custom Event Fields ?BCT ?BCF ?BOP ?BMP ?BWW ?BRD ?ICO ?FON ?JSI ?JSB ?TEC ?JST ?TEF-vt addr range,button states range Send Command Panel,?TEF-529,1Send Command Panel,?TXT-529,1 ?TEF Panel Runtime Operations Panel Runtime Operation Commands Brit @AKP@AKR Beep @PKP Setup@EKP Pkeyp Tpageoff @SOU@TKP Tpageon Input Commands These Send Commands are case insensitiveInput Commands Decimal numbers Hexidecimal values Virtual keystroke Embedded codesFollowing is a list of G4 compatible embedded codes Embedded Codes Panel Setup Commands These commands are case insensitivePanel Setup Commands Dynamic Image Commands Dynamic Image Commands RAF-resource name,data Intercom Commands Following is a list of Intercom CommandsIntercom Commands ICM-LISTEN ICM-TALK Calibrating the MVP Panels Panel Calibration Touch Panel Calibration Screens Testing your Calibration If Calibration Is Not Working Page Formatting Code Operations Appendix a Text FormattingText Formatting Codes for Bargraphs/Joysticks Bargraph Text Code Inputs Character Types With this feature, it is not necessary toText Area Input Masking Input mask character types Input mask literals Input mask rangesInput mask next field characters Input mask operations Common Name Input Mask Input mask output examplesFollowing are some common input masking examples Output Examples Sequence Panel Information URL ResourcesSpecial escape sequences Escape SequencesPage Overview of Wireless Technology Appendix B Wireless Technology 802.1x Terminology Tkip WPA2 Method Credential Type Authentication Pros Cons EAP AuthenticationEAP characteristics EAP Method Characteristics EAP security method in process EAP communication overview Configuring your G4 Touch Panel for USB Communication Setup the Panel and PC for USB CommunicationAMX Certificate Upload Utility Confirm the Installation of the USB Driver on the PC How to Upload a Certificate File 160 MVP-7500/8400 Modero Viewpoint Wireless Touch Panels Page Page Appendix C Troubleshooting Panel Doesn’t Respond To TouchesBatteries Will Not Hold Or Take a Charge NetLinx Studio Only Detects One Of My Connected Masters Modero Panel Isn’t Appearing In The Online Tree TabMVP Can’t Obtain a Dhcp Address My WEP Doesn’t Seem To Be Working Only One Modero Panel In My System Shows Up Page Page It’s Your World Take Control