Appendix A. Getting help and service | Lenovo U350 manual

Appendix A. Getting help and service

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

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Lenovo U350 manual Appendix A. Getting help and service

Contents

Lenovo IdeaPad U350 First Edition May Copyright Lenovo 2009. All rights reserved Respective Users Explanation of hard disk capacity Page Page Contents 117 Contents Appendix B. Use and careAppendix F. Features Appendix C. Lenovo limited Iii Important safety informationImportant safety information „ Read this first Important safety information Unpack Important safety information Working place Important safety information On using Vii Important safety information Viii Important safety information Service and upgrades Getting to know your computer Power button Getting to know your computerMute button Ambient Light Sensor Touchpad Wireless module antennas Computer display Left-side view Right-side view Bottom view Getting to know your computer Speakers Battery pack „ Read the manuals „ Connect to the powerInstall the battery pack Learning the basics Putting your computer into sleep state „ Configure the operating system„ Turn on the computer Learning the basics „ Shutting down your computer Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack „ Handling the battery Using the touchpad Left click buttonRight click button „ Numeric keypad Using the keyboard „ Function key combinations Fn + F3 Fn + EscFn + F1 Fn + F2 Special keys and buttons Mute button Learning the basics OneKey Rescue System button Touchpad indicator System status indicators „ Attaching a security lock not supplied Securing your computer „ Using passwords „ Using VeriFace „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card „ Connecting a universal serial bus USB device „ Connecting a Bluetooth device specific models onlyEnabling Bluetooth communications Page Wired connection Using the Internet Cable „ Software configurationUsing the Internet „ Hardware connection Wi-Fi Wireless connection Hardware connection „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Software configuration „ Using Mobile Broadband specific models only Inserting the SIM card Removing the SIM card Using the Internet OneKey Rescue System OneKey Rescue System„ Introduction OneKey Rescue System „ Using Lenovo OneKey Recovery in Windows OneKey Rescue System Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting What can I do if the backup process fails? Display problems Troubleshooting Computer is on Password problem Sleep or hibernation problems Troubleshooting Keyboard problems Computer does not return from sleep mode and does not work Sound problems Troubleshooting Computer screen problems Troubleshooting Battery problems Hard disk drive problemStartup problem Made Troubleshooting OneKey Rescue System problems Respond Troubleshooting Other problems Upgrading and replacing devices Replacing the battery Upgrading and replacing devices Handling a hard disk drive Replacing the hard disk drive Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world „ Be careful about where and how you work Appendix B. Use and care informationCaring your computer Appendix B. Use and care information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Data safety „ Take care in setting passwords„ Other important tips Appendix B. Use and care information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use and care information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty „ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Appendix C. Lenovo limited warranty On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Product Exchange Service SMS Warranty Service Telephone Numbers Toll Free Number Outside of Sao Paulo Region Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows Vista Windows XP 100 „ Wireless interoperability 101 „ Usage environment and your health 102 „ Safety information related to Mobile Broadband 103 Electronic emissions notices „ Federal Communications Commission FCC Statement104 105 „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement106 107 108 „ European Union Compliance Statement Class B Compliance 109 „ Japan Compliance Statement for Power line Harmonics „ Korea Class B110 Weee and recycling statements „ General recycling statement111 112 EU Weee statements 113 Japan recycling statements 114 „ Disposing of a Lenovo Computer Components 115 116 Form Factor Appendix F. Features and Specifications117 Model Name IdeaPad U350 118 Appendix F. Features and Specifications Ports 119 Trademarks 120 Index Index 121 122 If your product is not working correctly Do not Return IT to the Store New World. New Thinking.TM