Chapter 10. Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

•“Diagnosing problems” on page 139

•“Troubleshooting” on page 139

Diagnosing problems

If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

If your computer is installed with the Windows 7 operating system, when you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see “Creating and using a recovery media” on page 63.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 15.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep it with your computer for reference later.

If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following:

1.Press and hold the power button until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2.

Note: Do not remove the battery and the ac power adapter to reset the computer.

© Copyright Lenovo 2012

139

Page 154 Page 156
Page 155
Image 155
Lenovo W530, T530i, 24384KU, 243858U Troubleshooting computer problems, Diagnosing problems, Computer stops responding, 139
Page 154 Page 156

243858U, 24384KU, T530, T530i, W530 specifications

The Lenovo W530, model number 2394F1U, and its sibling T530, including variant 244723U and T530i, represent a significant chapter in Lenovo's ThinkPad series, designed primarily for business professionals and power users who demand performance, durability, and functionality.

The W530 is a mobile workstation that features a robust Intel Core processor lineup, supporting up to an Intel Core i7. It provides exceptional processing power and multitasking capabilities, making it well-suited for demanding applications such as CAD, graphic design, and data analysis. With a maximum RAM capacity of 32GB DDR3, users can work with large datasets and run multiple applications seamlessly. The NVIDIA Quadro K1000M GPU enhances its graphics capability, ensuring smooth performance in 3D rendering and multimedia tasks.

The T530, including models like 244723U and T530i, is part of Lenovo’s renowned ThinkPad T series, known for its excellent balance between performance and portability. Powered by Intel's third-generation Core processors, the T530 can also support up to 16GB of DDR3 RAM and features integrated Intel HD Graphics, providing adequate power for day-to-day business applications and multimedia consumption. Its design emphasizes durability, with a magnesium alloy frame and spill-resistant keyboard, making it a reliable companion in challenging environments.

Both the W530 and T530 lineups are equipped with a variety of storage options, including traditional hard drives and solid-state drives (SSD), enhancing speed and data access times. The displays on these models are particularly noteworthy, as the W530 can be upgraded to a full HD IPS panel, offering vivid colors and wide viewing angles, ideal for creative professionals.

Battery life is another area where these laptops excel, featuring Lenovo's Power Manager software, which allows users to extend their battery life through various power-saving modes. Connectivity features include multiple USB ports, Ethernet, HDMI, and VGA outputs, as well as optional mobile broadband capabilities for enhanced flexibility.

In conclusion, the Lenovo W530 and T530 series laptops, including the 2394F1U, T530i, and 244723U variants, stand out for their performance, durability, and rich set of features tailored for professional users. With their powerful hardware, robust build quality, and reliable battery life, they remain relevant choices in the competitive landscape of mobile computing.
Top Page Image Contents